Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company - Contract to Hire

We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad. Role... The role is property management — platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting, Note: This job will not require you to be on the job at all times, but will require you to be available when needed. Required Skills/Qualifications - 2+ years of customer service - 2+ years of vacation rental customer service or hotel experience - Must be available to work during normal U.S. business hours Preferred - Experience with Airbnb customer service - Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed. Key job responsibilities - Guest and reservation management - Virtual property management - Cleaner management, scheduling, and coordination Success Metrics: - Maintain a quick response rate to all inquiries - Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP - Contribute to a review rating of 4.8 or higher Additional Skills/Qualification - Tech Savvy - Strong verbal, written and reading of the English language - Extreme attention to detail - Outstanding customer service - Excellent typing including speed and accuracy - Creative problem solver - Independent thinker - Strong decision-making skills - Excellent at following directions -Conflict resolution experience • If you are interested in applying for this position please reply and incorporate the word "Citizen Nomad" into your response Apply Job!