Remote Online Chat Specialist (Entry Level)

Spark Image Photography inc. WARNING... This company has been flagged for posting job listings that have been reported to be possibly misleading or fraudulent. The job listings could also be asking for excessive personal information, or may contravene the employment laws in the country or jurisdiction that it being posted in. We urge you to exercise caution when applying for any positions listed by this company as it could be a high risk to your personal information. Remote Online Chat Specialist (Entry Level) Paramount, CA, United States of America The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service. This position is also a remote position in which you will be working from home. Wages $30/hr - $45/hr

Responsibilities

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate Crete relationships with new customers to better understand and achieve their needs Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately Promotes interest in client products and services Consistently achieves established standards of the position Continually portray and project a positive and professional image. Provide administrative support to the customer service team May assist with overflow work and other duties as needed Promotes interest in client products and services Consistently achieves established standards of the position Continually portray and project a positive and professional image Provide administrative support to the customer service team May assist with overflow work and other duties as needed This position is also a remote position in which you will be working from home

Qualifications

Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment PC keyboarding and internet experience needed Strong communication and interpersonal skills- including written and verbal Upbeat positive attitude and professional demeanor Articulate and well accustomed to a client-facing role Ability to compose professional emails is a plus Proficient written and verbal communication skills in English; Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality. This position is also a remote position in which you will be working from home. Additional Information Company equity program Medical, dental, life and vision insurance Unlimited paid time off Paid family leave Short-term disability 401k plan Reimbursement for education and professional development Employee assistance program Apply Job!