Customer Services Representative - (Remote)
•
- Customer Services Representative - (Remote)**
• *Job Category**
:
Corporate
Requisition Number
:
CUSTO04725 Showing 1 location
Job Details
• *Description... This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services.
- *ESSENTIAL RESPONSIBILITIES:**
• Excellent communication skills verbal and written
- Demonstrate proficiency in Microsoft Office products and Internet navigation
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
- Ability to provide outstanding customer service
- Ability to deescalate and remain positive in all situations with difficult customers.
- Take patient demographics and other patient information as needed.
- Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution
- Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
- Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.
- Complete and mail necessary patient statements and return mail in a timely manner
- Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
- Answer all phone calls within 2 minutes of the call hitting the system.
- Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day
- Attend in-services, seminars and webinars for additional education and performance improvement.
- Regular and reliable attendance required.
- *Education/Experience:**
• High school diploma or equivalent required
- 1 year experience in customer service and/or call center industry or equivalent combination of education and experience
- Customer Service Basics or equivalent training preferred.
- *Work Location & Hours:**
• *Fully Remote** • **
Must be able to work 10:30 7 pm (CST)
*** • *Successful candidates will pass a background check and drug screen.** • *We are an equal opportunity employer.** • *Qualifications** • *Skills** • *Behaviors** • *:** • *Motivations** • *:** • *Education** • *Required** High School or better.
- *Experience**
• *Licenses & Certifications Apply Job!