Patient Customer Service Specialist

Employer Industry: Healthcare Revenue Cycle Management Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Work remotely from home if desired, with specific state residency requirements - Supportive and collaborative work environment - Engage in meaningful work that improves patients' financial well-being - Chance to develop skills in healthcare revenue cycle and customer service What to Expect (Job Responsibilities): - Place and receive phone calls to/from patients to gather payment for medical expenses - Collect demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms - Educate patients on the healthcare revenue cycle and repayment programs to enhance their financial well-being - Research and resolve patient questions or concerns using web-based tools and internal platforms - Maintain and evolve knowledge of the processes and procedures of the employer's clients What is Required (Qualifications): - Must possess a High School Diploma or GED - Minimum of 1 year of experience in a customer service capacity - Minimum of 1 year of experience in a call center environment - Minimum of 1 year of experience in medical/insurance coding and billing - Must reside in Wisconsin, Michigan, or Iowa if working from home How to Stand Out (Preferred Qualifications): - 1+ year(s) of experience contributing to a team culture of learning and growth #Healthcare #CustomerService #RemoteWork #CareerGrowth #PatientSupport At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!