Inbound Customer Service Representative (Remote) - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking forRemote Inbound Customer Service Representatives! Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays-closed Sunday. Mountain Time... Upcoming Potential Start Dates: 5/20/2024 6/10/2024 7/8/2024 Shifts preferred: • 9:30 AM - 6:00 PM Mountain Time • 10:00 AM - 6:30 PM Mountain time • 10:30 AM - 7:00 PM Mountain Time Here's what you'll be doing: • Answer inbound customer calls promptly and professionally. • Determine customer's concerns and schedule the necessary appointment. • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. • Document and update customer records. • Establish and maintain great customer relationships. • Be a team player and uphold the Ken Garff's standards of professionalism and integrity. • All calls are recorded and monitored for quality services The Location This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed. Network Requirements: • Hardwired Internet (Ethernet cable connection) • 50 Mbpsdownload speedminimum • 20 Mbpsupload speedminimum • 40 ms latency maximum Equipment Requirements: • Must provide your own equipment • Windows PCdesktop or laptop with Inteli5 processor - 2430M at 2.40GHz or processor equivalent or better,8GBofRAM available, and working webcam • Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated. • USB wired Headset with microphone. • Dual computer monitors • Smart Phone (Any Manufacturer) • Apple computers not compatible/accepted Qualifications: • Must meet network and equipment requirements • Positive, energetic, enthusiastic, and service oriented. • Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm • Excellent problem-solving and communication skills. (Written and verbal) • Previous customer service or call center experience a plus. • Must have a designated work space that is free of distraction with little to no background noise. • High School Diploma or equivalent • Must be 18 years or older and authorized to work in the U.S. • Bilingual in Spanish a PLUS! Benefits for working at Ken Garff Listening Center: • Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls. • Earn a college degree, no cost to you! Powered by Degrees@Work • Paid training-we care about your success. • Real career growth at a nationwide automotive powerhouse • Paid Time Off • Set schedules provided provided during the end of training. • Every other weekend off (Saturday and Sunday) • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance • 401k with Company match • Optional Year-end bonus program • Employee discounts on Part sand Service! • Great people with a great culture Job Type: Remote | Full-Time (35-40 hour work week) Pay: Starting at $15.00 per hour We are an Equal Opportunity Employer ((We Hear You Apply Job!