Social Media Chat Support Specialist for Great Places to Work Company
Are you searching for one of those hard-to-find remote positions? Do you want to work for a company that was awarded Great Places to Work and Top Places to Work? Do you want to work for a company that offers FREE benefits & amazing perks... Do you want to work in a company that has a TEAM FIRST culture and celebrates its team members? Do you want a fun and challenging role that makes you jump out of bed each morning? If you answered yes to all, please keep reading! WHO WE ARE: Enchanted Fairies is a national Magical Fine Art Portrait organization, setting a new standard in the photography industry, on a mission to create beautiful portraits for families of their children that will be treasured for a lifetime! Additionally, we are centered on our mission to create a massive impact for children nationwide, both in strengthening childrens self-confidence and in donating to charities that work ground-zero to fight hunger, trafficking, and to provide human enrichment experiences to children with life-altering conditions. Enchanted Fairies is a MOVEMENT of change and good will! We have donated more than $2M to children's charities, and with your help, we could donate even MORE. OUR CORE VALUES: - TEAM FIRST: If we take care of our team, the love will just radiate out to our clients! - MAGIC NEVER STOPS: We make sure we keep the magic and fun going every step of the way for our team and our clients! - EMBRACE CHANGE: We are a fast-growing company and with that comes opportunities best suited for those that are agile and adapt! ROLE: We are seeking someone who has that special ability to understand our guests and how to provide a magical experience before they arrive at their local Enchanted Fairies to have an adventure. Because of the family-oriented wholesome nature of our company, we are seeking someone who can connect with others and make their day. Our perfect magical Social Media Representative will oversee our social media support team by assisting our amazing guests/potential guests with their social media (i.e., FB, IG, Twitter, etc.) inquiries. RESPONSIBILITIES: Responds to inquiries and comments across all social media platforms. Ensures all client inquiries and issues are resolved promptly and professionally across multiple channels. Develops a thorough understanding of our magical experiences. Ensures the appropriate actions are taken to resolve guests' problems and concerns. Maintains records of client interactions with inquiry details, complaints, or comments. Attends and participates in department and/or company meetings. REQUIREMENTS: Must have a minimum of 1 year of social media client support experience or a similar role. Must have previous CRM and social media management software experience. Agora experience preferred. Intermediate technical skills are required. (i.e., Windows/Mac, Office Suite, CRM, etc.) You are a master of tech and can adapt and learn new software easily. Must have a reliable Computer with Very Fast Internet (THIS IS A REMOTE POSITION! Solid communication skills, both written and verbal. Has a high attention to detail and approaches work in an organized manner. Resourceful and diligent in research. Flexible in working together with coworkers and taking constructive criticism to achieve company goals. High level of emotional intelligence. BENEFITS & PERKS: FREE Medical, Dental, Vision & Life Insurance FREE Employee Assistance Program 401k w/company match, Short & Long-Term Disability, Accident & Critical Illness Pet Insurance (They're family too!) Legal Plan & Identity Protection Plan Quarterly Cruise/Cash Giveaways for Team Members 10 Days PTO (starts accruing from the first day) Paid Holidays (with no waiting period) Competitive pay Fast Growth Opportunities Generous 100% Employee Discount + Employee Discount Program We have donated over $2mil to children's charities & are just getting started. At Enchanted Fairies, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and team members. Enchanted Fairies is a drug-free workplace Apply Job!