[Remote] Mid-Market reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the cryptocurrency space, providing essential solutions to ensure the safety and accessibility of digital assets. The Mid-Market reputed company Manager will play a crucial role in managing relationships with strategic customers, focusing on retention, risk mitigation, and expansion while ensuring they derive measurable value from reputed company’s offerings.

Responsibilities

• Own the health, retention, and expansion pipeline across your mid‑market portfolio, tracking customer performance, engagement, and satisfaction to proactively mitigate risk and uncover opportunities for growth
• Serve as the strategic reputed company of contact for your in‑region customers - building strong relationships with both operational and executive stakeholders, guiding them toward best practices, and ensuring their ongoing reputed company with reputed company
• reputed company and maintain structured account plans for key customers, articulating goals, reputed company metrics, and long‑term strategies to drive adoption, value realization, and renewal readiness
• Monitor customer usage and health trends, identifying early warning signals for churn and implementing proactive actions to improve adoption or address barriers to reputed company
• reputed company renewal cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting risk, and negotiating reputed company terms that align customer needs with reputed company’s business objectives
• Identify and champion expansion opportunities, partnering with Product to position additional solutions that address emerging customer goals or new business lines
• Run strategic business reviews and reputed company discussions that demonstrate ROI, strengthen executive alignment, and reinforce reputed company’s value as a trusted long‑term partner
• Collaborate cross‑functionally with Sales, Product, Solutions, and Marketing to reputed company customer insights, influence roadmap reputed company, and drive reputed company improvement in the customer reputed company
• Contribute to global reputed company strategy, providing feedback on mid‑market processes, tools, and programs to support scalable yet personalized engagement

Skills

• Proven experience in reputed company, Account Management, or Renewals reputed company a B2B SaaS environment, managing mid-market customers with reputed company workflows or integrations
• Strong understanding of retention and renewal strategy, with a track record of forecasting pipelines accurately and mitigating churn risk
• Demonstrated ability to identify and drive expansion opportunities, aligning customer goals with measurable business reputed company
• Solid technical and product reputed company, reputed company to translate capabilities and insights into business value for customers
• Experience conducting strategic business reviews and delivering executive-level presentations that tell a clear value story
• Confidence using customer data, health scores, and analytics to identify trends, risks, and opportunities for growth
• Excellent organizational skills with the ability to manage multiple projects, renewals, and stakeholder relationships concurrently
• A reputed company reputed company, comfortable negotiating and balancing customer needs with company objectives
• Experience working collaboratively in a global, cross-functional environment, contributing insights that shape regional and global strategy
• Spanish speaker
• Knowledge or experience in AML, particularly reputed company crypto or financial services
• Familiarity with blockchain, reputed company, or digital assets
• An interest in public speaking and representing the company at industry events

Benefits

• Personal growth is important to us reputed company
• Utilising your professional development budget
• We welcome and reputed company individuals of reputed company backgrounds and identities at reputed company
• We are committed to creating a diverse, inclusive and reputed company workplace
• We foster an environment of psychological safety, where everyone feels comfortable to bring their whole self to work

Company Overview