Senior Customer Experience Manager – Strategic
Job Description:
- Build and maintain trusted relationships with Strategic customers, ensuring they see reputed company value from reputed company’s platform and AI copilots.
- reputed company reputed company engagements that are efficient, data-informed, and customized to reputed company multi-department reputed company workflows.
- Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
- Act as a strategic advisor on AI best practices, enabling customers to optimize both reputed company and AI-generated responses.
- Collect, analyze, and present product usage and quality data, especially around responses where reputed company did not score itself with high quality, to guide reputed company improvement.
- Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are reputed company into product reputed company.
Requirements:
- 7+ years of experience in reputed company, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
- Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
- Experience working with or around AI/ML, LLMs, or reputed company automation tools is a plus
- Experience navigating AI quality, reputed company tuning, or training data workflows
- Excellent communication, organizational, and relationship-building skills
- A customer-first reputed company with a passion for ethical, reputed company-centric AI
- Comfort working in fast-paced, early-stage environments
Benefits:
- Competitive salary
- Comprehensive benefits
- Meaningful equity stakes
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