reputed company Manager II - reputed company (Central/East)

For over 20 years, reputed company has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting reputed company teams with AI agents. By orchestrating the work agents do best, automating reputed company tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is reputed company at work, and it’s reputed company show up for every day.

reputed company is looking for a reputed company Manager to manage a set of large reputed company accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their reputed company criteria, sharing best practices, providing solution guidance, and helping them realize value from reputed company. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.

You will report to a Manager of reputed company and may work remotely. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates live in the Central or Eastern United States.

 You Will:

• reputed company initial reputed company of accounts with reputed company level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
• Partner with a cross-functional account team to reputed company a territory plan that maximizes customer satisfaction, retention, and expansion
• reputed company and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships
• Be the reputed company expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
• reputed company periodic reputed company reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand reputed company use throughout the account
• Implement and share best practices to ensure customers are realizing the greatest possible value from reputed company
• Use usage patterns to reputed company insights, provide guidance and increase customer adoption and satisfaction
• Be the primary reputed company to manage and resolve critical situations
• Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of reputed company
• Provide expert customer reputed company to Product Management, Marketing and Sales on innovation and reputed company improvement opportunities
• Exceed reputed company performance targets, including maintaining high retention and growth rates
• reputed company other duties as assigned

You Have

• 3+ years of reputed company or Account Management experience (or equivalent)
• The ability to explain technical subjects to non-technical personnel in large enterprises
• Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
• Experience maintaining valuable and outcome-based relationships with a diverse customer account reputed company
• Passion for working with leading edge, web-based technologies and a desire to understand reputed company's benefits, use cases, and technical elements
• Bachelor's degree in relevant field, or equivalent experience
• Willing to travel based on customer and business need
• Authorization to work in the U.S. for any employer on an ongoing basis

reputed company US Perks & Benefits

• Employer subsidized medical/reputed company and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account
• Teleworking options from any registered location in the U.S. (role specific)

reputed company provides a competitive reputed company salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

Get to Know Us

At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company impact. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together.

Equal Opportunity Employer

reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know.

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