Senior Data Scientist - ML/NLP (Hybrid/Remote))

GEICO is seeking a highly skilled and experienced Senior Data Scientist (ML/NLP) to join our AI solutions team. In this role, you will play a critical role in developing and implementing Natural Language Processing (NLP) solutions that support virtual assistants, document understanding, personalized search & recommendation experiences, etc. to enhance the overall customer experience in business areas such as sales, service, underwriting and claims. Responsibilities: Modeling: Lead the development and implementation of NLP algorithms & models to drive key business use cases Data mining: Utilize NLP technologies to extract insights from customer interactions, including chat logs, emails, forms, documents etc. Solution & System Development: Build and improve real-time NLP systems (e.g. virtual assistants) that respond to customer inquiries, incorporate contextual knowledge and provide personalized and relevant recommendations. R&D: Stay up to date with the latest advancements in... NLP/NLU/NLG and identify appropriate business use cases to apply them. Technical leadership: Collaborate with cross-functional teams, including product managers, engineers, and operations teams, to gather requirements and formulate them into NLP solutions Communication: Lead interactions with business and tech stakeholders to present findings, insights, and recommendations to in a clear and concise manner, both verbally and through reports or presentations. Mentorship: Mentor and guide junior data scientists, providing technical expertise and fostering a culture of innovation and continuous learning. Requirements: Master's or Ph.D. degree in Computer Science, Data Science, or a related field 4+ years of proven experience in designing, developing, and implementing AI/ML solutions, with at least 3 years in NLP models and algorithms Proficiency in programming languages such as Python, and expertise in relevant NLP and deep learning libraries and frameworks (e.g. TensorFlow, PyTorch, Spacy, langchain) Demonstrated experience developing and applying NLP techniques (e.g. LLM, transformers, embeddings, topic models) to relevant use cases (NER, Q&A, document summarization/classification, text generation, sentiment analysis, semantic search) Familiarity with cloud-based platforms (e.g. AWS, Azure) and big data processing tools (e.g. Apache Spark, Snowflake) Strong analytical and problem-solving skills, with the ability to work on complex challenges and deliver impactful solutions. Strong sense of curiosity and ability to self-learn; willingness to research, design, test & productize novel solutions and learn from open-ended experiments Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and manage stakeholders. Preferred: 4+ years of experience designing, developing, evaluating, and deploying real-time ML/NLP solutions Strong experience building virtual assistants, chatbots, or conversational agents Experience with GPU-based model training and inference infrastructure and architecture Experience with search relevancy engineering and/or recommendation systems Experience with responsible/trustworthy AI methodologies in NLP solutions Experience with the insurance industry is a plus #LI-PK1 #DICE Annual Salary $82,000.00 - $236,500.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Opportunities for Students & Grads Learn more about GEICO Learn more about GEICO Diversity and Inclusion Learn more about GEICO Benefits Apply Job!