Remote Data Entry Clerk – Administrative Support Specialist within Debt Solutions & Client Services

About arenaflex

arenaflex stands as one of Canada’s most established and trusted names in the field of debt solutions and financial recovery services. For more than four decades, our organization has dedicated itself to helping individuals, families, and businesses escape the overwhelming burden of debt while rebuilding their financial futures. Since our founding in 1979, we have grown into a dynamic team of over 200 professionals operating from more than 70 office locations spanning both Eastern and Western Canada. Along the way, we have guided over 100,000 Canadians through the challenges of debt resolution and tax disputes, empowering them to regain control of their lives and their livelihoods.

Today, arenaflex is entering an exciting new chapter defined by significant growth, innovation, and an unwavering commitment to the people we serve. To achieve our ambitious objectives, we are seeking passionate, agile, and highly motivated professionals to join our expanding team. If you thrive in a fast-paced, mission-driven environment where your contributions make a tangible difference in people’s lives, we invite you to consider a future with arenaflex.

Position Summary

We are currently hiring a Remote Data Entry Clerk – Administrative Support Specialist to join our dedicated team of professionals. This fully remote opportunity offers the flexibility to work from home while contributing meaningfully to our client services operations. In this role, you will be responsible for accurately updating and maintaining information within our internal databases, ensuring the integrity of client files, and providing essential administrative support to the broader team.

The ideal candidate will demonstrate exceptional attention to detail, the ability to work independently, and the self-motivation required to remain focused on assigned tasks without constant supervision. If you are a meticulous professional who takes pride in accuracy and enjoys working in a structured, detail-oriented environment, this role is designed for you.

Key Responsibilities

• Preparing comprehensive documentation for filing, including all associated correspondence and supporting materials required for the administration of client files.
• Obtaining all proper supporting information and documentation to ensure the proper and efficient administration of files, including but not limited to income documentation, tax filings, and asset realization records.
• Responding in a timely and professional manner to ongoing queries and requests from creditors, debtors, and other stakeholders involved in the debt resolution process.
• Liaising with the administration team to assist in obtaining information, documentation, and following up on complex issues where input and interpretation are required. This includes utilizing Microsoft Dynamics CRM to extract file details and information efficiently.
• Preparing and reviewing files for completeness, ensuring all required documents are present and following up on outstanding documentation as needed.
• Liaising with internal clients to clarify information, resolve issues, and ensure smooth workflow operations.
• Organizing file documents in strict accordance with arenaflex naming protocols and document management standards.
• Performing accurate calculations of income and surplus income obligations for client files.
• Understanding and applying the relevant legal requirements of multiple provincial jurisdictions across Canada.
• Performing relevant legal requirements and procedures for multiple provincial jurisdictions, ensuring full compliance with applicable regulations.
• Conducting searches related to insolvency, Personal Property Security Act registrations, house valuations, and computation of realizable value to support file administration.
• Creating all documents required for client and creditor signatures, ensuring accuracy and compliance with company policies.
• Reviewing sign-up documents for accuracy, policy compliance, and filing requirements with the Official Receiver (OR) when applicable.
• Accurately transferring pertinent information from written and scanned records into Ascend, arenaflex’s proprietary internal software platform.
• Maintaining client confidence and protecting operations by keeping all sensitive information strictly confidential.
• Liaising with external clients to clarify outstanding documentation and address any questions or concerns.
• Performing electronic filing of statutory documents in accordance with regulatory timelines.
• Preparing documents for electronic signature through DocuSign and ensuring all documents are properly executed and stored.
• Reviewing amended proposals and ensuring all revisions are accurately documented and processed.
• Performing other related tasks and administrative duties as assigned by management.

Essential Qualifications

• Proven Data Entry Experience: Demonstrated experience performing high-volume data entry with a proven track record of exceptional accuracy and reliability.
• Exceptional Attention to Detail: A meticulous approach to work with the ability to spot errors, inconsistencies, and discrepancies in documentation and data.
• Strong Organizational Skills: Outstanding organizational and prioritization abilities, with the capacity to manage multiple files and tasks simultaneously in a deadline-driven environment.
• Technical Proficiency: Proficient technical skills with demonstrated familiarity with the Microsoft Office Suite, including Outlook, Excel, and Word. The ability to learn new computer software quickly is essential.
• Independent Worker: The ability to work independently and efficiently with minimal supervision while maintaining productivity and quality standards.
• Communication Skills: Strong written and verbal communication skills with the ability to convey information clearly and professionally to colleagues, clients, and external stakeholders.
• Interpersonal Skills: Good interpersonal skills with the ability to speak and deal effectively with other staff members, clients, and external partners.

Preferred Qualifications and Assets

• Experience with Microsoft Dynamics CRM is considered a strong asset.
• Prior experience in legal, financial, or administrative environments is highly desirable.
• Familiarity with debt resolution, insolvency, or financial services processes is a plus.
• Experience working with DocuSign or similar electronic signature platforms.
• Knowledge of provincial legal requirements related to debt and insolvency across Canadian jurisdictions.

Skills and Competencies for Success

To excel in this role at arenaflex, you will need to demonstrate a combination of technical expertise and interpersonal abilities. Critical thinking, problem-solving capabilities, and a proactive mindset will serve you well as you navigate complex client files and regulatory requirements. Time management skills are essential, as you will often balance multiple priorities and deadlines. Additionally, a commitment to confidentiality and ethical conduct is non-negotiable, given the sensitive nature of the information you will handle.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our people. We provide financial support for professional development, allowing you to pursue training, certifications, and educational opportunities that advance your career. As our organization continues to grow, dedicated team members often find pathways to expanded responsibilities, leadership roles, and specialized positions within the company. Whether you aspire to deepen your expertise in administrative support, transition into client-facing roles, or explore opportunities in operations management, arenaflex offers a supportive environment for career advancement.

Work Environment and Company Culture

arenaflex fosters a collaborative, inclusive, and empowering work environment where every team member is valued for their unique contributions. Our remote work arrangements offer the flexibility and work-life balance that modern professionals seek, without sacrificing connection to a supportive team culture. We celebrate diversity, champion equity, and prioritize inclusion in everything we do—from how we serve our clients to how we engage with one another. Annual company events, team-building activities, and a strong sense of community ensure that even our remote team members feel connected and engaged.

Compensation, Benefits, and Perks

We offer a comprehensive compensation package designed to support your well-being and professional growth, including:

• Flexible Work Arrangements: Enjoy the freedom to work remotely from anywhere in Canada, with the tools and resources you need to succeed.
• Vacation and Wellness Days: Generous paid time off, including dedicated wellness days to recharge and prioritize your mental and physical health.
• Extended Health and Dental Coverage: Comprehensive health and dental benefits to keep you and your family protected.
• Virtual Doctor Plan: Access to virtual healthcare services for convenient medical consultations from the comfort of your home.
• Employee Assistance Program and Mental Health Resources: Confidential support services to help you navigate personal and professional challenges.
• Company Matching Retirement Savings Plan: Build your financial future with our employer-matched retirement savings program.
• Professional Development Support: Financial assistance for courses, certifications, and training programs that enhance your skills and career prospects.
• Annual Company Events: Join us for memorable company-wide celebrations and gatherings that strengthen our team bonds.
• Exclusive Perks and Discounts: Enjoy special access to discounts and perks available only to arenaflex team members.

Our Commitment to Inclusion, Diversity, and Equity

At arenaflex, we are in the business of helping people—and this ethos extends not only to our clients but to our employees, partners, and the communities in which we work. Our commitment to Inclusion, Diversity, and Equity (IDEA) shapes our corporate culture, hiring practices, and daily operations. We are dedicated to taking action and delivering an inclusive, diverse, and equitable experience for everyone we encounter.

arenaflex encourages applications from all qualified candidates who represent the diversity of Canada. If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to reach out to our talent acquisition team. We are committed to ensuring a fair, accessible, and welcoming experience for all applicants.

How to Apply

If you are a detail-oriented professional seeking a meaningful remote career with an organization that values accuracy, integrity, and human connection, we encourage you to apply today. Join arenaflex and become part of a team that is transforming lives across Canada—one file, one client, one success story at a time.

We thank all candidates for submitting their resumes; however, only those selected for an interview will be contacted.