Senior Customer Education Specialist – eLearning Design, Product Mastery & Customer Success Enablement at arenaflex

About arenaflex

arenaflex is a global leader in innovative B2B SaaS solutions, empowering businesses to unlock the full potential of their data‑driven platforms. With a commitment to continuous improvement and a culture that celebrates curiosity, arenaflex delivers cutting‑edge technology that helps customers transform insights into action. Our rapid growth is fueled by a passionate team that values collaboration, creativity, and the relentless pursuit of excellence.

Why This Role Matters

At arenaflex, the Customer Education Mission is to equip every client with the knowledge, skills, and confidence they need to excel. We view education not as a one‑time event, but as an ongoing partnership that drives product adoption, reduces churn, and fuels innovation. As a Senior Customer Education Specialist, you will be the architect of immersive eLearning experiences, the voice of the customer within product development, and the catalyst that turns feedback into tangible product enhancements.

Our Vision for Customer Education

Our vision is to become the global benchmark for customer education within the arenaflex brand. We aim to be the centre of excellence and the go‑to experts for every stakeholder, ensuring that customers master the platform’s capabilities and achieve measurable business outcomes. By delivering gold‑standard eLearning experiences, we become the single source of truth that amplifies customer voices and drives continuous product evolution.

Position Summary

The Senior Customer Education Specialist will translate arenaflex’s mission and vision into real‑world learning solutions. You will design, develop, and deliver high‑impact eLearning content, collaborate closely with product and marketing teams, and serve as the bridge that channels customer insights into product roadmaps. This role sits at the intersection of instructional design, product expertise, and customer success, offering a unique opportunity to shape both the learning journey and the product itself.

Key Responsibilities

Product Mastery & Thought Leadership

• Develop an in‑depth understanding of arenaflex’s platform, becoming a recognized subject‑matter expert.
• Stay current with product releases, feature updates, and roadmap changes by attending internal trainings and regular briefings with Product Managers.
• Partner with the Customer Onboarding Team to maximize product utilization and accelerate time‑to‑value for new customers.
• Provide the Customer Success (CS) team with ready‑to‑use educational modules that address common use cases and workflow scenarios.
• Support arenaflex Academy’s Product Education Team by creating complementary learning assets that reinforce product knowledge.
• Share field‑derived insights with the Product Marketing team to inform messaging, positioning, and go‑to‑market strategies.

E‑Learning Design & Delivery Excellence

• Design, author, and produce engaging eLearning content—including interactive courses, step‑by‑step documentation, video tutorials, webinars, and micro‑learning interventions.
• Apply adult‑learning principles, instructional design models (ADDIE, SAM), and multimedia best practices to ensure a seamless learning experience.
• Develop and maintain certification programs that validate customer proficiency and showcase expertise.
• Continuously evaluate learning effectiveness through assessments, surveys, and analytics, iterating content to improve outcomes.

Customer Engagement & Support

• Facilitate live webinars, workshops, and Q&A sessions, directly interacting with customers to address questions and gather real‑time feedback.
• Act as the primary point of contact for learning‑related inquiries, providing timely, empathetic, and solution‑focused support.
• Collect, analyze, and synthesize customer feedback on educational materials, translating insights into actionable recommendations for product and content teams.

Single Source of Truth & Cross‑Functional Collaboration

• Collaborate closely with product managers, engineers, and designers to relay customer insights and prioritize enhancements.
• Document and maintain a centralized repository of feedback, use‑case scenarios, and best‑practice guides that serve as the definitive reference for internal stakeholders.
• Champion a data‑driven approach to continuous improvement, leveraging surveys, NPS scores, and usage metrics to guide curriculum updates.

Industry Thought Leadership & Innovation

• Stay abreast of emerging trends in eLearning, instructional technology, and B2B SaaS education.
• Create an industry‑leading scenario library that showcases real‑world applications of arenaflex’s platform, enabling customers to envision and implement advanced use cases.
• Contribute to thought‑leadership content such as whitepapers, blog posts, and case studies that highlight the impact of effective customer education.

Essential Qualifications

• Education: Bachelor’s degree in Education, Instructional Design, Learning Sciences, or a related field (advanced degrees are a plus).
• Experience: Minimum 3 years of professional experience in instructional design, eLearning development, or a comparable role within a SaaS environment.
• Language Skills: Fluency in English and proficiency in the local language of the target market.
• Communication: Exceptional written and verbal communication skills, with the ability to present complex concepts clearly to diverse audiences.
• Project Management: Proven ability to manage multiple projects simultaneously, meet deadlines, and coordinate cross‑functional teams.
• Technical Proficiency: Hands‑on experience with eLearning authoring tools (Articulate Storyline, Rise, Captivate) and Learning Management Systems such as Intellum, Skilljar, Tovuti, or TalentLMS.
• Product Insight: Demonstrated ability to quickly grasp product functionality and translate technical details into user‑friendly learning experiences.
• Agile Mindset: Strong focus on delivering value rapidly, embracing iterative design, and continuously refining content based on feedback.
• Passion for Learning: A genuine enthusiasm for staying current with B2B SaaS trends and a commitment to personal and professional growth.
• Collaboration: Ability to bridge the gap between customers and product teams, fostering trust and open communication.

Preferred Qualifications & Additional Skills

• Experience with Google Workspace (Docs, Sheets, Slides, Drive) for collaborative content creation.
• Background in adult education, corporate training, or higher‑education curriculum development.
• Familiarity with data‑driven learning analytics and the ability to interpret usage metrics to inform design decisions.
• Certification in instructional design methodologies (e.g., ATD, CPLP) or eLearning authoring platforms.
• Experience designing gamified learning experiences or incorporating micro‑learning strategies.
• Knowledge of accessibility standards (WCAG 2.1) to ensure inclusive learning experiences.

Core Skills & Competencies

• Instructional Design Expertise: Mastery of learning theories, curriculum development, and assessment strategies.
• Creative Storytelling: Ability to craft compelling narratives that resonate with technical and non‑technical audiences.
• Technical Acumen: Comfort navigating SaaS platforms, APIs, and data visualizations to create realistic learning scenarios.
• Analytical Thinking: Strong data‑analysis skills to evaluate learning effectiveness and drive continuous improvement.
• Customer‑Centric Mindset: Empathy for user challenges and a proactive approach to solving them.
• Collaboration & Influence: Skilled at building relationships across product, marketing, sales, and support functions.
• Adaptability: Thrive in fast‑paced environments, quickly adjusting priorities as business needs evolve.

Career Growth & Learning Opportunities

arenaflex invests heavily in the development of its people. As a Senior Customer Education Specialist, you will have access to:

• Mentorship from senior leaders in product, learning, and customer success.
• Funding for industry conferences, certifications, and advanced instructional design training.
• Opportunities to lead cross‑functional initiatives that shape the future of arenaflex’s product roadmap.
• A clear career path toward roles such as Customer Education Manager, Director of Learning Experience, or Product Enablement Lead.
• Regular exposure to senior executives, giving you a platform to influence strategic decisions.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Innovation, Inclusion, and Impact. We celebrate diverse perspectives, encourage experimentation, and reward results that move the needle for our customers. Whether you work remotely or from one of our vibrant offices, you will find a collaborative atmosphere where ideas are shared openly, feedback is constructive, and success is celebrated together.

• Flexibility: Remote‑first work model with flexible hours to support work‑life balance.
• Team Spirit: Regular virtual coffee chats, hackathons, and learning circles that foster community.
• Recognition: Quarterly awards for outstanding learning initiatives and customer impact.
• Diversity & Inclusion: Active employee resource groups and inclusive hiring practices.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior instructional design roles.
• Performance‑based bonuses tied to learning adoption metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and wellness programs.
• Retirement savings plan with company matching contributions.
• Professional development stipend, access to premium eLearning platforms, and a library of industry resources.
• Technology allowance for home office setup and ergonomic equipment.

How to Apply

If you are passionate about transforming complex SaaS products into intuitive learning experiences, thrive on bridging the gap between customers and product teams, and are eager to make a measurable impact at a fast‑growing organization, we want to hear from you. Join arenaflex and become a catalyst for customer success and product innovation.

Apply Now – Shape the Future of Learning at arenaflex!