Chief of Staff, Customer Success (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. The Chief of Staff supporting the Chief Customer Officer (CCO) is a strategic, high‑visibility role accountable for driving customer‑centric excellence across the organization. Serving as a trusted advisor and operational extension of the CCO, this leader ensures alignment, execution, and performance across all customer‑facing functions. In this role, you will lead cross‑functional initiatives that elevate customer satisfaction, boost net revenue retention, and strengthen the consistency of customer engagement. You will simplify complex challenges, turn strategy into clear action, and build the operational discipline that enables the CCO organization to deliver measurable results. Sponsorship, in any form, is not available for this position. Location: Remote, US  Why you want to work on this team:

• High Impact: Your work directly shapes how customers experience Availity and influences outcomes at scale.
• Strategic Influence: Play a key role in decisions that improve customer satisfaction, retention, and value delivery.
• Career Acceleration:  Gain exposure to enterprise‑level decision‑making and complex, high‑visibility projects.

To be qualified for this position you:

• 3-5+ years of experience in strategy, operations, consulting, or cross‑functional program leadership supporting executive‑level initiatives. Healthcare experience is required.
• Strong background in corporate strategy, with the ability to translate customer‑focused priorities into actionable plans.
• Proven ability to influence C‑suite decisions and unite teams across the enterprise around shared customer outcomes.
• Experience partnering with senior executives, successfully driving alignment on high‑stakes customer strategies.
• Ability to bring clarity to ambiguity and drive decisive action in fast‑moving, customer‑centric environments.
• Exceptional executive communication skills, with a knack for distilling complex customer and operational insights into crisp narratives.
• Track record of taking enterprise‑wide initiatives from concept to completion—especially those tied to customer satisfaction, retention, or engagement.
• Strong analytical orientation with a bias for action and a focus on metrics tied to customer impact.
• Demonstrated leadership of cross‑functional teams navigating complex customer programs and strategic priorities.
• Proficiency with project portfolio tools (Smartsheet, Jira), BI dashboards, and executive‑level presentation standards to support CCO‑level decision‑making.

You will set yourself apart with:

• Healthcare technology and consulting experience.
• Experience shaping go‑to‑market motions or delivering customer‑facing consulting engagements that drive measurable results.
• Comfort navigating ambiguity and pivoting quickly as customer priorities evolve.

You will be:

• Driving cross‑functional initiatives that improve customer satisfaction, strengthen net revenue retention, and elevate customer engagement.
• Turning the CCO’s strategic priorities into clear action plans with defined owners, timelines, and measurable results.
• Leading programs to improve NPS and manage the Customer Success rhythm of the business.
• Coordinating, standardizing, and operationalizing QBRs to ensure high‑impact customer conversations that drive value and growth.
• Serving as the CCO’s delegate in key governance and operational committees, ensuring customer priorities influence enterprise decision‑making.
• Building operating rigor by tracking progress, driving accountability, and ensuring seamless transitions from initiatives to business‑as‑usual.
• Partnering across Product, Sales, Operatio

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