Remote Customer Service Specialist II – Provider Relations, Medicaid Enrollment & Compliance Support at arenaflex

About arenaflex

arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering world‑class solutions that empower health‑care providers, public‑sector agencies, and community organizations. With a strong commitment to diversity, inclusion, and innovative service delivery, arenaflex partners with clients across the United States to streamline provider enrollment, ensure regulatory compliance, and enhance the overall experience for both providers and the populations they serve. Our remote workforce is a cornerstone of our success, enabling us to attract top talent from every corner of the country while maintaining a collaborative, high‑performing culture.

Position Summary

arenaflex is seeking a highly motivated and detail‑oriented Remote Customer Service Specialist II to join our Provider Relations team. In this role, you will serve as the primary point of contact for inbound provider inquiries, manage Medicaid enrollment processes, and support compliance reviews. This is a temporary assignment (60‑90 days) with the potential for extension based on performance and business needs. The ideal candidate thrives in a fast‑paced environment, demonstrates exceptional communication skills, and possesses a solid foundation in health‑care provider operations.

Key Responsibilities

• Answer inbound calls and respond to voicemails on the provider relations line, providing courteous, accurate, and timely assistance.
• Guide providers through the application process for Medicaid provider numbers, enrollment status checks, and related documentation requirements.
• Conduct compliance reviews by verifying that provider submissions meet regulatory standards and internal policies.
• Maintain precise call logs in the CRM system, summarizing contact details, inquiry types, and resolution outcomes.
• Collaborate with cross‑functional teams—including enrollment, billing, and training—to achieve daily and weekly business goals.
• Upload, organize, and manage provider documents in secure digital repositories, ensuring confidentiality and accessibility.
• Identify trends in provider inquiries and proactively suggest process improvements to enhance efficiency and satisfaction.
• Assist with ad‑hoc projects such as data audits, report generation, and the development of training materials for new hires.
• Adhere to established service level agreements (SLAs) and meet all performance metrics related to call handling, accuracy, and turnaround time.

Essential Qualifications

• Experience: Minimum of 2 years in a customer service role, preferably within health‑care, Medicaid, or related public‑sector environments.
• Demonstrated experience (at least 1 year) in provider monitoring, Medicaid or third‑party payer billing, or provider training.
• Background working with critical‑care providers, public‑health agencies, or organizations serving children, older adults, individuals with traumatic brain injury, or persons with developmental disabilities.
• Experience in home health, community health, hospital, private practice, long‑term care, mental health, or other programs serving special populations.
• Education: Bachelor’s degree (any discipline) plus 2 years of paid experience, or an equivalent combination of education and experience totaling 36 months.

Preferred Qualifications & Skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and strong internet navigation skills.
• Ability to exercise independent judgment while adhering to established policies and procedures.
• Exceptional attention to detail, accuracy, and data integrity.
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines.
• Effective verbal and written communication skills, with a talent for translating complex regulatory language into clear, understandable guidance.
• Demonstrated teamwork orientation and the ability to collaborate virtually across time zones.
• Comfort with remote desktop tools, ticketing systems, and CRM platforms.

Core Competencies

• Customer‑Centric Mindset: Passion for delivering a superior experience to providers and applicants.
• Problem‑Solving: Ability to diagnose issues quickly, propose solutions, and follow through to resolution.
• Compliance Awareness: Understanding of Medicaid enrollment regulations and the importance of accurate documentation.
• Adaptability: Flexibility to adjust to evolving processes, technology updates, and shifting business priorities.
• Self‑Motivation: Proactive approach to learning, continuous improvement, and personal accountability.

Work Environment & Schedule

This is a fully remote position. Candidates must have a quiet, dedicated workspace with reliable high‑speed internet and a computer capable of supporting remote‑desktop applications. The standard work schedule is 8:00 am – 4:30 pm EST, Monday through Friday. A headset with a noise‑cancelling microphone is required to ensure clear communication with providers and internal teams.

Compensation, Benefits & Perks

arenaflex offers a competitive compensation package that reflects your experience, skill set, and the geographic market. While exact figures vary, you can expect a salary range that aligns with industry standards for remote customer service specialists. In addition to base pay, arenaflex provides a comprehensive benefits suite that may include:

• Health, dental, and vision insurance options.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Retirement savings plans with employer matching contributions.
• Paid time off (PTO) and holiday leave.
• Professional development stipend for certifications, webinars, and training.
• Employee assistance program (EAP) for mental health and wellness support.
• Technology allowance to equip your home office with ergonomic accessories.

Career Growth & Development

arenaflex invests heavily in the growth of its people. As a Remote Customer Service Specialist II, you will have access to:

• Mentorship from senior provider relations leaders and compliance experts.
• Structured learning pathways that cover Medicaid regulations, health‑care billing, and advanced customer service techniques.
• Opportunities to transition into permanent roles such as Provider Enrollment Analyst, Compliance Coordinator, or Team Lead based on performance.
• Cross‑functional exposure to enrollment operations, data analytics, and policy development, broadening your skill set for future career moves.

Company Culture & Values

At arenaflex, we celebrate diversity, equity, and inclusion. Our remote workforce is built on mutual respect, open communication, and a shared commitment to excellence. We encourage employees to bring their authentic selves to work, fostering an environment where innovative ideas thrive. Regular virtual town halls, team‑building activities, and recognition programs keep our community connected and motivated.

Application Process

If you are ready to make a meaningful impact on provider experiences, support critical health‑care initiatives, and grow your career within a forward‑thinking organization, we invite you to apply today. Please ensure you meet the eligibility requirements and have the necessary remote work setup before submitting your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. We are an e‑Verify participant and require all candidates to be authorized to work in the United States.

How to Apply

Ready to join arenaflex? Click the link below to submit your application and begin the next chapter of your professional journey.

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