Customer Experience Representative – B2B Technical Call Center Specialist (Hybrid – Jupiter, FL) – French‑Speaking Preferred

Welcome to arenaflex – Pioneering Cash Management Solutions

At arenaflex, we have transformed the cash management landscape through a blend of cutting‑edge technology, innovative processes, and customized solutions that serve retail, wholesale, and banking clients worldwide. Our mission is to safeguard every transaction, streamline operations, and exceed security expectations at every touchpoint. As a market leader, arenaflex invests heavily in its people, fostering a culture of continuous learning, collaboration, and empowerment. If you thrive in a fast‑paced, customer‑centric environment and are eager to make a tangible impact, you have found your next career home.

Position Overview

The Customer Experience Representative role is a cornerstone of arenaflex’s call‑center operations. You will join a dynamic, high‑performing team dedicated to delivering exceptional service to our B2B clients. This position blends technical troubleshooting, relationship building, and problem‑solving to ensure every customer interaction ends with a solution and a satisfied smile.

Key Details

• Location: Jupiter, Florida (within a 50‑mile radius). Remote work becomes available after successful completion of a 45‑day in‑office training program.
• Compensation: Starting at $17.00 per hour. Bilingual French (Canadian) speakers earn $18.00 per hour.
• Schedule: Full‑time, with a blend of on‑site and remote shifts.
• Career Path: Opportunities to advance into senior support, team lead, or specialized technical roles.

Core Responsibilities

As a member of the arenaxflex Customer Experience team, you will be entrusted with a variety of duties that directly influence client satisfaction and operational efficiency.

• Identify and clarify customer needs, providing clear guidance and support toward resolution.
• Troubleshoot technical issues across a range of cash‑management systems with precision and speed.
• Create detailed case records for every inbound call and email, documenting problem history, actions taken, and final outcomes.
• Escalate complex cases to senior specialists, vendors, or other departments using the company’s CRM platform.
• Participate in cross‑training initiatives to broaden expertise across multiple support functions.
• Consistently meet or exceed departmental performance metrics, contributing to overall team success.
• Maintain a professional, empathetic demeanor that reflects arenaflex’s commitment to excellence.

Essential Qualifications (Must‑Have)

• Education: High school diploma or equivalent.
• Experience: Minimum of two (2) years in a technical customer service call‑center environment, preferably B2B.
• Demonstrated stable work history with a track record of reliability and punctuality.
• Strong understanding of customer service principles and the ability to build lasting client relationships.
• High motivation, a proactive learning attitude, and the ability to adapt quickly to new technologies.
• Sound judgment and decision‑making skills, especially when handling escalations.
• Familiarity with case creation, case numbering, and escalation processes using CRM tools.
• Excellent written and verbal communication abilities, with a focus on clarity and professionalism.
• Analytical mindset capable of assessing situations, identifying critical issues, and delivering accurate solutions.
• Team‑oriented approach, thriving in collaborative environments while also being comfortable working independently.

Preferred Qualifications (Nice to Have)

• Technical support experience or a background in hardware/software troubleshooting.
• Associate’s degree in Information Technology, Computer Science, or a related discipline.
• Hands‑on experience with ServiceNow, TalkDesk, or similar ticketing and communication platforms.
• Exposure to retail cash office operations, providing insight into the end‑user environment.
• Fluency in French (Canadian) – a distinct advantage that qualifies for a higher hourly rate.

Skills & Competencies for Success

• Technical Acumen: Ability to navigate and troubleshoot proprietary cash‑management software, hardware interfaces, and network connectivity issues.
• Communication Excellence: Clear articulation of complex concepts to non‑technical customers, both verbally and in writing.
• Problem‑Solving: Systematic approach to diagnosing issues, prioritizing tasks, and delivering timely resolutions.
• Empathy & Patience: Understanding customer frustrations and maintaining composure under pressure.
• Organizational Skills: Accurate case documentation, time management, and adherence to service level agreements (SLAs).
• Adaptability: Willingness to learn new tools, processes, and industry best practices as arenaflex evolves.

Career Growth & Development

arenaflex is committed to investing in its talent. As a Customer Experience Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate skill acquisition.
• Continuous learning opportunities, including certifications in ServiceNow, ITIL, and other relevant technologies.
• Clear promotion pathways to Senior Support Analyst, Team Lead, Operations Manager, or specialized technical roles.
• Cross‑departmental projects that broaden exposure to product development, quality assurance, and client onboarding.
• Regular performance reviews that align personal goals with corporate objectives, ensuring mutual growth.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your health, financial security, and work‑life balance.

• Base Pay: $17.00 per hour (or $18.00 per hour for qualified French‑speaking candidates).
• Health Coverage: Comprehensive medical, dental, and vision plans.
• Life & Disability: Basic life insurance, accidental death & dismemberment (AD&D), and short‑term disability coverage.
• Retirement Savings: Eligibility to participate in arenaflex’s 401(k) plan with company matching contributions.
• Paid Time Off: Eight paid holidays, five sick days, four personal days, and vacation accrual at 3.08 hours bi‑weekly.
• Employee Assistance: Confidential counseling services, wellness programs, and employee discounts.
• Flexibility: Remote work options after the initial training period, plus occasional in‑office meetings to foster team cohesion.

Work Environment & Culture at arenaflex

Our call center is more than a collection of desks—it’s a collaborative community where every voice matters. arenaflex promotes:

• Inclusivity: A diverse workforce where differences are celebrated and every employee feels valued.
• Innovation: Encouragement to suggest process improvements and participate in pilot programs.
• Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and public shout‑outs.
• Team Spirit: Social events, virtual coffee chats, and community service initiatives that build camaraderie.
• Safety & Well‑Being: A secure, ergonomically designed workspace that adheres to health guidelines.

Equal Opportunity Employment

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

How to Apply

If you are ready to join a forward‑thinking organization that values your expertise, ambition, and unique perspective, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to showcase how your background aligns with arenaflex’s commitment to excellence.

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Take the Next Step with arenaflex

At arenaflex, your success is our success. We look forward to welcoming a dedicated Customer Experience Representative who will help us continue to set the standard for cash‑management service excellence. Join us, grow with us, and make a lasting impact on the businesses we serve.