Experienced Remote Hospitality Professional – Franchised Front Desk Agent for Luxury Hotel Brand in Fort Myers, FL

Introduction to Our Company and Industry Imagine being part of a vibrant hospitality team that brings people together and creates unforgettable experiences for guests from around the world. At Marriott's Autograph Collection, we pride ourselves on offering unique and memorable experiences in our four and five-star independent hotels. Each hotel is carefully chosen for its quality, originality, and bold character, providing today's traveler with a range of experiences tailored to their individual sense of style and adventure. As a Franchised Front Desk Agent, you will be the first point of contact for our guests, setting the tone for an exceptional stay and creating lasting impressions. Job Overview We are seeking an experienced and charismatic Franchised Front Desk Agent to join our team at the Luminary Hotel & Co. in Fort Myers, FL. As a Front Desk Host, you will be responsible for providing a warm and personalized welcome to our guests, ensuring a seamless check-in and check-out experience, and offering exceptional customer service throughout their stay. This is a unique opportunity to work with a luxury hotel brand and be part of a dynamic team that values hospitality, teamwork, and excellence.

Key Responsibilities

• Provide exceptional customer service and personalized experiences for our guests, using their names and preferences to create a warm and welcoming atmosphere
• Process mobile arrivals and execute flawless service in remote check-in areas, according to property, company, and brand guidelines
• Actively engage guests in our hotel loyalty program, promoting new enrollments and encouraging repeat business
• Collect and verify methods of payment, produce room keys, and ensure guest confidentiality throughout their stay and beyond
• Assign and escort guests to their rooms, taking note of their preferences and nonverbal cues to create memorable experiences
• Assist and resolve guest billing inquiries and concerns, using empowerment guidelines to provide timely and effective solutions
• Utilize our Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details, ensuring seamless communication and personalized service
• Execute all required front office reports, pre-arrival planning, and checklists, as outlined by leadership, to ensure efficient and effective operations
• Serve as a concierge, providing local information and recommendations for shopping, dining, and recreational destinations, and assisting guests with reservations and tours
• Assist with guest luggage, receiving, storing, and delivering both luggage and mail, and responding to guest inquiries and opportunities in a timely and professional manner

Essential Qualifications

• High School diploma or higher, with previous hospitality experience preferred
• Excellent customer service skills, with the ability to interact with guests and provide personalized experiences
• Excellent communication skills, both verbal and written, with the ability to speak clearly and professionally
• Ability to work independently, take direction, and provide direction to others, with a strong focus on teamwork and collaboration
• Previous experience with Lightspeed PMS preferred, with the ability to learn and adapt to new systems and technologies

Preferred Qualifications

• Previous experience in a luxury hotel environment, with a strong understanding of hospitality standards and practices
• Knowledge of local attractions, restaurants, and recreational activities, with the ability to provide recommendations and insider tips to guests
• Ability to work effectively in stressful, high-pressure situations, with a calm and professional demeanor
• Strong problem-solving skills, with the ability to anticipate, prevent, identify, and solve problems as necessary

Career Growth

Opportunities and Learning Benefits At Marriott's Autograph Collection, we are committed to the growth and development of our team members. As a Franchised Front Desk Agent, you will have access to a range of training and development programs, including:

• Comprehensive onboarding and training program, to ensure a smooth transition into your new role
• Ongoing coaching and feedback, to help you develop your skills and achieve your career goals
• Opportunities for advancement and career progression, within our hotel or across the Marriott International portfolio
• Access to our online learning platform, with a range of courses and training programs to help you develop your skills and knowledge

Work Environment and Company Culture

At the Luminary Hotel & Co., we pride ourselves on our vibrant and dynamic work environment, where teamwork, hospitality, and e Apply tot his job Apply To this Job