Strategic Customer Development Manager – Remote – Driving Volume, Revenue & Relationship Growth for arenaflex

About arenaflex – Innovating the Future of Consumer Goods

arenaflex is a global leader in the beverage and consumer goods industry, renowned for its iconic brands, relentless focus on innovation, and commitment to sustainability. With a heritage spanning more than a century, arenaflex continues to refresh the world and make a difference through purposeful action, a growth‑mindset culture, and an unwavering dedication to its customers, partners, and communities. As part of the North America Operations Unit (NAOU) Sales Organization, arenaflex is looking for a dynamic, results‑driven professional to join its team as a Customer Development Manager. This role offers a unique opportunity to influence the future of the business, shape strategic customer relationships, and drive measurable volume and revenue growth—all from the comfort of a remote work environment.

Why This Role Matters

In today’s fast‑evolving marketplace, the ability to anticipate customer needs, deliver tailored solutions, and nurture long‑term partnerships is a decisive competitive advantage. As a Customer Development Manager at arenaflex, you will be the catalyst that transforms complex sales initiatives into tangible business outcomes. You will partner closely with regional sales leaders, key account teams, and cross‑functional stakeholders to identify growth opportunities, negotiate strategic agreements, and execute high‑impact programs that elevate both the customer experience and arenaflex’s market position.

Role Overview

The Customer Development Manager is an individual contributor responsible for managing a portfolio of high‑potential accounts. You will leverage sophisticated phone‑based sales techniques, data‑driven insights, and collaborative teamwork to achieve both individual performance metrics and broader team objectives. Success in this role requires a blend of strategic thinking, persuasive communication, and an unwavering commitment to delivering value for arenaflex and its customers.

Key Responsibilities

• Proactive Customer Outreach: Initiate and maintain regular telephone contacts with key decision‑makers, building trust and securing commitment for sales initiatives and promotional programs.
• Strategic Business Reviews: Conduct quarterly or monthly business reviews to assess relationship health, reaffirm strategic priorities, and identify new avenues for growth.
• Opportunity Discovery & Prioritization: Utilize account diagnostics, market data, and customer conversations to uncover high‑impact opportunities aligned with arenaflex’s objectives.
• Implementation Coordination: Partner with regional service teams to schedule mechanical services, equipment installations, and business‑building initiatives within your geographic territory.
• Contract Negotiations: Lead negotiations and re‑negotiations with customers, ensuring mutually beneficial agreements that support long‑term partnership goals.
• Marketing Reimbursements & Funding Management: Oversee local store funding programs and marketing reimbursements to drive incremental sales and brand visibility.
• CRM Accuracy: Capture every customer interaction in arenaflex’s CRM platform (e.g., Salesforce) to maintain a reliable source of truth for performance tracking.
• Performance Management: Monitor personal sales metrics, adjust tactics as needed, and consistently meet or exceed assigned targets.
• Feedback Loop: Provide actionable insights to the Customer Development Leadership Team to refine strategies and improve overall team performance.
• Personal Development Planning: Create and execute an Individual Development Plan (IDP) that aligns with career aspirations and supports growth within the NAOU.

Essential Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 1 year of frontline sales experience, preferably in a B2B or inside‑sales environment.
• Demonstrated ability to communicate persuasively and influence senior‑level stakeholders.
• Strong problem‑solving skills with a track record of delivering viable solutions that balance customer and company needs.
• Exceptional customer service orientation and a commitment to exceeding expectations.
• Excellent verbal and written communication abilities.
• Proven collaboration skills, with experience working across functional teams to achieve shared goals.
• Active listening expertise, enabling you to uncover hidden opportunities and craft tailored solutions.
• Robust time‑management and organizational capabilities, allowing you to prioritize tasks and meet deadlines consistently.
• Proficiency with CRM and analytics tools such as Salesforce, PowerBI, Microsoft Outlook, and other arenaflex‑specific platforms.

Preferred Qualifications & Additional Skills

• Experience negotiating complex contracts and managing multi‑year agreements.
• Familiarity with arenaflex equipment sales, installation processes, and service resolution workflows.
• Ability to develop compelling customer presentations and deliver them effectively via virtual channels.
• Flexibility to adapt work hours to accommodate customer calls, account team meetings, and occasional after‑hours tasks.
• Willingness to travel (0–25%) for customer events, training sessions, and regional sales conferences.
• Strong analytical mindset, capable of interpreting sales data, market trends, and performance dashboards.
• Demonstrated commitment to arenaflex’s core values: curiosity, empowerment, inclusivity, and agility.

Core Competencies & Skills

• Account Management: Ability to nurture and expand strategic accounts through proactive engagement and value‑creation.
• Business Acumen: Understanding of the broader consumer goods landscape and how arenaflex’s portfolio fits within it.
• Communication: Clear, concise, and compelling storytelling that resonates with diverse audiences.
• Cross‑Functional Collaboration: Seamless coordination with finance, operations, marketing, and supply‑chain partners.
• Influencing & Negotiation: Skilled at guiding conversations toward win‑win outcomes.
• Prioritization: Ability to triage opportunities and focus on high‑impact initiatives.
• Technology Savvy: Comfortable using digital tools for data analysis, reporting, and virtual collaboration.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Development Manager, you will have access to:

• Mentorship programs with senior sales leaders and industry experts.
• Continuous learning platforms offering courses on advanced sales techniques, data analytics, and leadership development.
• Opportunities to transition into senior account management, regional sales leadership, or specialized roles within the NAOU.
• Participation in high‑visibility projects that shape arenaflex’s strategic direction.
• Regular performance reviews that focus on growth, skill enhancement, and career trajectory.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary based on geography, experience, and performance, the compensation structure includes:

• Base salary ranging from $81,800 to $100,900 per year.
• Performance‑based incentives and quarterly bonuses tied to individual and team achievements.
• Comprehensive medical, dental, and vision coverage for you and your eligible dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and flexible work‑from‑home arrangements.
• Employee assistance programs, wellness resources, and mental‑health support.
• Access to exclusive arenaflex product discounts and employee purchase programs.
• Professional development stipend for certifications, conferences, and continuing education.

Culture, Values & Inclusion at arenaflex

arenaflex’s purpose is to “refresh the world and make a difference.” This purpose drives a culture that celebrates curiosity, empowerment, inclusivity, and agility. As part of the team, you will experience:

• A collaborative environment where ideas are welcomed and diverse perspectives are valued.
• Regular town‑hall meetings, innovation challenges, and community outreach initiatives.
• Commitment to an inclusive workplace that respects all backgrounds, identities, and experiences.
• Recognition programs that celebrate both individual achievements and collective milestones.
• Transparent communication from leadership, fostering trust and shared purpose.

Application Process & Next Steps

If you are a motivated, relationship‑focused sales professional who thrives in a dynamic, remote setting, we invite you to join arenaflex’s high‑performing sales team. Bring your passion for driving growth, your knack for strategic problem‑solving, and your commitment to delivering exceptional customer experiences.

To apply, click the link below and submit your resume, cover letter, and any supporting materials that showcase your achievements. arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now – Become a Part of arenaflex’s Success Story!

Join arenaflex and Shape the Future of Consumer Goods

At arenaflex, your impact extends beyond sales numbers. You will be part of a legacy that has delighted consumers for generations while pioneering sustainable practices and innovative solutions. Embrace the challenge, unleash your potential, and help us continue to refresh the world—one customer at a time.