Remote Licensed Property & Casualty Customer Service Representative – Texas (Full‑Time)

About arenaflex

arenaflex is a leading provider of insurance solutions and customer support services, dedicated to delivering exceptional experiences to policyholders across the United States. With a focus on technology‑enabled service delivery, arenaflex empowers its remote workforce to connect with members, resolve inquiries, and uphold the highest standards of professionalism. Our mission is to help individuals pursue their career aspirations, create a pipeline of development opportunities, and become the partner of choice for every client we serve.

Why Join arenaflex?

At arenaflex, you’ll become part of a vibrant, inclusive community that values growth, learning, and well‑being. We invest in our people through tuition assistance, mentorship programs, and a suite of health and wellness benefits. Whether you’re a seasoned insurance professional or an ambitious newcomer, arenaflex offers the tools, training, and supportive environment you need to thrive.

• Education & Development: Earn a college degree with the arenaflex University scholarship program.
• Coaching & Support: Access personal and professional guidance through the arenaflex Care Coaches initiative.
• Comprehensive Benefits: Medical, dental, vision, life & accident insurance for full‑time team members.
• Competitive Compensation: Starting at $22.50 per hour, with performance‑based incentives.
• Paid Time Off & 401(k) Matching: Generous PTO and retirement savings options.
• Fun@Work Culture: A workplace where collaboration, humor, and respect are celebrated daily.

Key Responsibilities

As a Remote Licensed Property & Casualty Customer Service Representative, you will be the primary point of contact for arenaflex’s insurance members. Your day‑to‑day duties will include:

• Fielding inbound communications—phone calls, emails, chat messages, and social media inquiries—from members seeking assistance with their insurance policies.
• Utilizing your knowledge of personal lines insurance to guide members through quotes, new business requests, rating, billing, payments, underwriting, and policy endorsements.
• Conducting thorough needs assessments by asking clarifying questions, researching policy details, and presenting clear, accurate resolutions.
• Collaborating with internal teams, insurance carriers, and external partners to provide coverage information and policy recommendations.
• Executing client‑service transactions such as policy endorsements, certificates, binders, cancellations, and other administrative tasks.
• Maintaining strict adherence to performance metrics, quality standards, and regulatory compliance.
• Documenting all interactions accurately in arenaflex’s CRM system while protecting member privacy.
• Continuously updating product knowledge and staying current on industry trends to deliver best‑in‑class service.

Essential Qualifications

To succeed in this role, candidates must meet the following minimum requirements:

• Active Texas Property & Casualty or Personal Lines insurance license.
• At least one year of proven customer service experience, preferably in a call‑center environment.
• High school diploma or GED; higher education is a plus.
• Strong written and verbal communication skills with a professional, articulate voice.
• Ability to type at least 25 words per minute with 90% accuracy.
• Demonstrated proficiency in internet research and the capacity to become an expert on a wide range of topics quickly.
• Basic computer literacy, including troubleshooting minor technical issues independently.
• Commitment to maintaining member confidentiality and data security.
• Veterans and their family members are strongly encouraged to apply.

Preferred Qualifications

• Experience handling multi‑channel communications (phone, email, chat, social media) in a fast‑paced environment.
• Familiarity with insurance policy administration systems and CRM platforms.
• Previous experience in personal lines insurance, including knowledge of policy endorsements, binders, and cancellations.
• Demonstrated ability to think critically, solve problems, and make sound decisions under pressure.
• Self‑motivation and the ability to work independently while adhering to a scheduled shift.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help members and resolve issues efficiently.
• Active Listening: Ability to hear, interpret, and respond to member concerns with empathy.
• Multi‑Tasking: Comfort managing several computer applications while maintaining a conversation.
• Analytical Thinking: Skill in diagnosing problems, researching solutions, and presenting clear recommendations.
• Time Management: Consistently meeting response time targets and handling high‑volume workloads.
• Team Collaboration: Working effectively with internal departments, carriers, and external partners.
• Adaptability: Thriving in a dynamic, sometimes hectic environment while maintaining professionalism.

Compensation & Benefits

arenaflex offers a competitive hourly wage of $22.50 for full‑time remote employees, along with a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Life and accidental death & dismemberment coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off (PTO) and paid holidays.
• Flexible scheduling to support work‑life balance.
• Access to the arenaflex University scholarship program for tuition reimbursement.
• Professional development resources, including webinars, certifications, and mentorship.
• Employee assistance programs and wellness initiatives.

Career Growth & Development

arenaflex is committed to nurturing talent from within. As you excel in the Customer Service Representative role, you can explore pathways such as:

• Senior Insurance Advisor – handling complex policy inquiries and high‑value accounts.
• Team Lead or Supervisor – guiding a group of remote agents and driving performance metrics.
• Specialist Roles – focusing on underwriting support, claims assistance, or compliance.
• Cross‑Functional Opportunities – moving into training, quality assurance, or product development.

Our internal learning platform, combined with the arenaflex University scholarship, ensures you have the resources to pursue certifications, advanced degrees, or industry‑specific training.

Work Environment & Culture

arenaflex embraces a remote‑first philosophy, providing you with the technology, tools, and support needed to work from anywhere within the eligible Texas counties. Our culture is built on four pillars:

• Integrity: We act with honesty, transparency, and respect for every member and colleague.
• Collaboration: Open communication and teamwork are encouraged across all levels.
• Innovation: We continuously seek smarter ways to serve members and improve processes.
• Fun: Regular virtual events, recognition programs, and a supportive community keep morale high.

Our remote agents enjoy a home‑office stipend, ergonomic equipment, and a dedicated IT support line to ensure a seamless work experience.

Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.

To request a voluntary self‑identification of disability form, please visit our website at arenaflex.com/disability-form. Alternative methods of applying are available for individuals unable to submit an application through the standard online portal.

Application Process

If you are ready to join a forward‑thinking, member‑focused organization and meet the qualifications outlined above, we encourage you to apply today. Please submit your resume and a brief cover letter highlighting your relevant experience.

For any questions regarding reasonable accommodations or the recruitment process, contact us at [email protected].

We look forward to welcoming you to the arenaflex family and supporting your journey toward a rewarding career in insurance customer service.

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