Senior Customer Education Specialist – eLearning Design, Product Mastery & Customer Success Enablement at arenaflex

About arenaflex – Pioneering Customer Success Through Education

At arenaflex, we believe that the true power of any technology solution is unlocked when customers not only use it, but master it. As a global leader in B2B SaaS, arenaflex delivers innovative platforms that drive revenue, engagement, and growth for businesses worldwide. Our commitment to customer empowerment goes beyond traditional support – we create immersive, data‑driven learning experiences that turn users into advocates. If you are passionate about shaping the future of eLearning, bridging the gap between product teams and end‑users, and delivering measurable impact, you have found your next career home.

Why This Role Matters – The Vision & Mission

The Customer Education Mission at arenaflex is simple yet ambitious: empower our customers with the knowledge and skills they need to excel, while providing a flawless eLearning experience that serves as a strategic conduit between users and our product team. By translating real‑world insights into actionable product enhancements, we ensure that every learning module not only educates but also drives continuous improvement across the arenaflex platform.

Our guiding principles are rooted in delivering value, flexibility, agility, engagement, and unwavering support. As a Senior Customer Education Specialist, you will be the architect of these principles, turning them into tangible programs that scale with our customers’ evolving needs.

Key Responsibilities

Product Mastery & Thought Leadership

• Develop an in‑depth, up‑to‑date understanding of the arenaflex platform, its features, and roadmap.
• Become a recognized subject‑matter expert by actively using the product, gathering insights from daily interactions, and documenting best practices.
• Attend product trainings, sprint demos, and regular briefings with Product Managers to stay ahead of new releases.
• Partner with the Customer Onboarding Team to maximize product utilization and accelerate time‑to‑value for new clients.
• Provide strategic input to the Product Marketing team by sharing field‑derived insights that shape messaging and positioning.

eLearning Design & Delivery Excellence

• Conceptualize, design, and produce high‑impact eLearning assets—including interactive courses, step‑by‑step documentation, video tutorials, webinars, and micro‑learning interventions.
• Leverage modern authoring tools (e.g., Articulate Rise, Adobe Captivate, Camtasia) and Learning Management Systems such as Intellum, Skilljar, Tovuti, or Talent LMS to create seamless learning journeys.
• Ensure each learning experience is intuitive, mobile‑responsive, and aligned with adult‑learning principles.
• Lead the development of certification programs that validate customer competence and showcase arenaflex expertise.
• Continuously iterate on content based on learner analytics, feedback surveys, and performance metrics.

Customer Engagement & Insight Capture

• Host live webinars, Q&A sessions, and virtual workshops to address customer queries, demonstrate use‑cases, and gather real‑time feedback.
• Act as the primary point of contact for customers during learning events, ensuring a supportive and solution‑focused atmosphere.
• Collect, analyze, and synthesize feedback on eLearning materials, translating qualitative insights into quantitative recommendations for product enhancements.
• Maintain a “single source of truth” repository that consolidates customer insights, product change requests, and educational gaps.

Continuous Improvement & Thought Leadership

• Monitor the effectiveness of educational assets through surveys, usage data, and competency assessments; apply data‑driven improvements.
• Stay abreast of industry best practices, emerging eLearning technologies, and SaaS education trends to keep arenaflex at the forefront of customer education.
• Develop an industry‑leading scenario library that showcases complex, real‑world applications of the arenaflex platform, enabling customers to unlock its full potential.
• Collaborate cross‑functionally with Product, Sales, Support, and Marketing to ensure alignment of educational initiatives with broader business objectives.

Essential Qualifications

• Education: Bachelor’s degree in Education, Instructional Design, Learning Sciences, or a related discipline. Advanced degrees are a plus.
• Experience: Minimum of 3 years in instructional design, eLearning development, or a comparable role within a B2B SaaS environment.
• Language Skills: Fluency in English and proficiency in the local language of the target market.
• Communication: Exceptional written and verbal communication, with the ability to present complex concepts clearly to diverse audiences.
• Project Management: Proven ability to manage multiple projects, meet deadlines, and coordinate cross‑functional teams.
• Technical Proficiency: Hands‑on experience with eLearning authoring tools and LMS platforms (Intellum, Skilljar, Tovuti, Talent LMS, etc.).
• Tool Familiarity: Comfortable using Google Workspace (Docs, Sheets, Slides, Drive) for collaboration and documentation.
• Agile Mindset: Demonstrated ability to deliver value quickly through iterative design, rapid prototyping, and continuous feedback loops.
• Passion for Learning: A genuine enthusiasm for staying current with SaaS trends, instructional methodologies, and emerging technologies.
• Collaboration: Strong interpersonal skills to bridge the gap between customers, product teams, and internal stakeholders.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience designing and managing certification programs for enterprise customers.
• Background in data analytics or learning analytics to interpret usage metrics and drive improvements.
• Familiarity with gamification techniques and interactive scenario‑based learning.
• Knowledge of UX/UI principles as they apply to learning interfaces.
• Previous experience working in a remote or distributed team environment.

Core Competencies for Success

• Customer‑Centricity: An unwavering focus on delivering tangible value to customers and anticipating their evolving needs.
• Creativity & Innovation: Ability to craft engaging, memorable learning experiences that break through information overload.
• Analytical Thinking: Use of data to assess learning effectiveness, identify gaps, and prioritize enhancements.
• Adaptability: Comfort thriving in a fast‑paced, ever‑changing SaaS landscape.
• Accountability: Ownership of outcomes, from content creation through post‑launch performance tracking.

Career Growth & Development Opportunities

At arenaflex, your professional journey is a partnership. As a Senior Customer Education Specialist, you will have access to:

• Mentorship from senior leaders in Product, Learning, and Customer Success.
• Funding for certifications (e.g., ATD, CPLP) and continuous education courses.
• Opportunities to lead cross‑functional initiatives, such as global certification rollouts or new market enablement programs.
• Clear pathways to senior managerial roles, such as Director of Customer Education or Head of Learning Experience.
• Exposure to the full product lifecycle, positioning you as a strategic influencer within arenaflex.

Work Environment & Culture at arenaflex

arenaflex fosters a progressive, inclusive culture where curiosity is celebrated and collaboration is the norm. Our teams operate in a hybrid model, offering flexibility to work remotely or from our modern office hubs. We prioritize:

• Psychological Safety: Open forums for ideas, feedback, and experimentation.
• Diversity & Inclusion: A workforce that reflects the global customers we serve.
• Innovation Time: Dedicated hours each month for personal projects that could benefit the business.
• Well‑Being: Comprehensive health plans, mental‑health resources, and generous paid time off.
• Community Impact: Volunteer programs and sustainability initiatives that align with our corporate responsibility goals.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, successful candidates can expect a competitive salary package aligned with market standards for senior eLearning professionals. Additional benefits include:

• Performance‑based bonuses and equity participation.
• Full‑coverage health, dental, and vision insurance.
• Retirement savings plans with company matching.
• Generous parental leave and family‑friendly policies.
• Professional development budget and access to an internal learning portal.
• Flexible work hours, remote‑work allowances, and a modern office environment equipped with collaborative spaces.

How to Apply

If you are ready to shape the future of customer education, drive product excellence, and make a lasting impact on a global SaaS leader, we want to hear from you. Join arenaflex’s mission‑driven team and become the catalyst that turns curiosity into competence.

Apply Now – Start Your Journey with arenaflex!