[Remote] Financial Aid Systems & Operations Analyst
Note: The job is a remote job and is open to candidates in USA. The University of Scranton is a Catholic and Jesuit university dedicated to the formation of students. They are seeking a Financial Aid Systems & Operations Analyst to support the administration and optimization of financial aid systems, ensuring compliance and operational accuracy across various programs.
Responsibilities
- Administer and coordinate the Banner Financial Aid module, including system configuration, implementation, testing, documentation, and training
- Coordinate annual aid-year setup processes, including roll procedures, parameter updates, table configuration, and system validation for regulatory compliance
- Manage financial aid system operations, including electronic data loads, file transmissions, and data exchanges with the U.S. Department of Education, state agencies, and other external partners – Configure, test, run, and support automated and manual financial aid packaging processes within Banner, ensuring awarding methodologies align with institutional policy, federal regulations, and enrollment management objectives
- Serve as the primary functional subject matter expert for Banner Financial Aid and related ERP platforms, supporting system functionality, optimization, and compliance
- Monitor, research, and implement system updates, including Banner releases, regulatory changes, patches, and enhancements
- Collaborate with Information Technology on system integrations, job scheduling, automation workflows, and enterprise process improvements
- Diagnose and resolve system issues in partnership with IT staff and external vendors to ensure continuity of operations
- Maintain data integrity across financial aid systems, identifying discrepancies and implementing corrective actions
- Ensure compliance with federal, state, and institutional financial aid regulations through system configuration and operational controls
- Develop, maintain, and distribute operational, management, and compliance reports using Banner, Argos, and related reporting tools
- Support internal audits, program reviews, reconciliations, and compliance monitoring activities
- Develop and maintain system documentation, procedural guides, and updates to the Financial Aid Policy and Procedure Manual
Skills
- Bachelor's degree required
- Minimum of three (3) years of relevant experience
- Experience with Ellucian Banner or comparable higher education ERP
- Demonstrated experience with system configuration, troubleshooting, and process automation
- Ability to manage multiple priorities in a complex regulatory and technical environment
- Maintain knowledge and proficiency with technological skills required for performance of general and program specific duties used for the administration of financial aid
- Maintain knowledge and proficiency of federal, state and institutional aid programs, including compliance and regulations through participation in training seminars, webinars and attendance at conferences
- Proficient user of MS Office (Word, Excel, Power Point) proficiency
- Knowledge and ability with large data base systems, e.g. Banner Sevis
- Excellent organizational skills
- Must maintain highest levels of accuracy and attention to detail
- Excellent verbal and written communications skills
- The ability to multi-task in a fast paced environment
- Knowledge of common office procedures including telephone etiquette
- The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
- Must be able to respect, support and contribute to the University's Catholic and Jesuit mission
- Master's degree preferred
- Experience with Ellucian Banner Financial Aid
- Strong understanding of federal, state, and institutional financial aid regulations and processes
- Experience with data reporting tools (e.g., Argos, SQL, or equivalent reporting platforms)
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