[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Intelligems is a profit growth platform that helps e-commerce entrepreneurs succeed by uncovering profit. The Customer Success Manager will work directly with a portfolio of high-value brands, helping them maximize profit using the Intelligems platform.
Responsibilities
- Conduct one-on-one meetings with Customers to understand goals and develop strategies
- Schedule trainings to empower and educate Customers
- Conduct data analysis to develop insights
- Educate Customers on new features
- Optimize processes to scale success efficiently
- Define and track core customer success metrics (e.g., retention)
- Collect feedback from Customers to inform the product roadmap
- Contribute to Sales and Customer Support processes as needed
Skills
- Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
- Excellent communication and problem-solving skills
- Strong desire to help others and think on your feet
- Comfortable working 'in the weeds' to solve problems and building processes for repeatable solutions
- Ability to multitask, prioritize, and manage time effectively
- Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
- Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
Benefits
- Competitive salary and equity packages
- Medical, dental, and vision insurance
- 401k + match
- Flexible PTO policy
- Parental leave
- $ to spend quarterly with our growing list of brands
- WFH setup stipend
- Laptop provided
- Team meetups and events
Company Overview