[Remote] Director of Human Resources & People Operations

Note: The job is a remote job and is open to candidates in USA. Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation. They are seeking an experienced fractional Director of Human Resources & People Operations to enhance their HR infrastructure and support organizational growth through effective people practices and a positive organizational culture.

Responsibilities

• Develop, implement, and maintain HR policies, procedures, and best practices
• Ensure compliance with applicable federal, state, and employment regulations
• Advise leadership on HR-related risks, opportunities, and organizational needs
• Support workforce planning and organizational design initiatives
• Partner with leadership to create practical, people-centered policies that support consistency and accountability
• Oversee day-to-day HR operations including onboarding, offboarding, employee changes, and documentation
• Manage HR processes and reporting through ADP Workforce Now
• Maintain personnel records and employment documentation
• Support benefits administration, leave tracking, and related employee programs
• Ensure data integrity and reporting accuracy across HR systems
• Serve as a trusted advisor to employees and managers
• Partner with leaders to navigate employee relations matters fairly, consistently, and with sound judgment
• Foster a positive, inclusive, and mission-aligned employee experience
• Support communication, engagement, and retention initiatives
• Promote a culture of accountability, collaboration, continuous learning, and belonging
• Provide coaching and guidance to supervisors and people leaders
• Support performance management processes and goal-setting practices
• Assist leaders in building strong teams and addressing performance concerns constructively
• Identify opportunities for leadership development and manager training
• Support compensation benchmarking, pay equity reviews, and development of compensation philosophy and practices
• Assist leadership with workforce planning and staffing decisions
• Develop HR metrics, dashboards, and workforce reporting
• Monitor trends related to retention, engagement, performance, and employee development
• Recommend improvements based on data and organizational needs
• Coordinate required training programs and compliance-related education
• Track training completion and documentation
• Identify opportunities to improve employee and manager development
• Support initiatives that strengthen organizational effectiveness and employee growth
• Demonstrated knowledge of federal, state, and multi-state employment laws and regulations, including wage and hour requirements, leave administration, accommodations, anti-discrimination laws, I-9 compliance, pay transparency requirements, and employment-related reporting obligations

Skills

• Bachelor's degree required
• Minimum 12 years of progressive HR leadership experience
• SHRM certification (SHRM-SCP or SHRM-CP) required
• Experience serving as sole or senior HR leader in a nonprofit or multi-program environment
• Strong employment law compliance background
• Direct experience with ADP Workforce Now or similar systems
• Demonstrated experience creating executive-level HR metrics and dashboards
• Proven ability to build structure in organizations lacking formalized HR systems

Company Overview