[Remote] Director, Quality Engineering & Platform Reliability
Note: The job is a remote job and is open to candidates in USA. TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. They are seeking a visionary Director of Quality Engineering & Platform Reliability to lead the transformation of quality practices, focusing on automation and AI-assisted testing within a large-scale B2B supply chain platform.
Responsibilities
- Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows
- Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience
- Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation
- Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code
- Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations
- Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates
- Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies
- Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics
- Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts
- Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams
Skills
- 12+ years of experience in Quality Engineering, Software Testing, or Software Engineering
- 5+ years leading Quality Engineering organizations and people leaders
- Proven experience defining and scaling quality strategies for complex enterprise software platforms
- Deep expertise in enterprise test automation strategy and implementation, including Playwright-based framework development and scaling
- Strong experience testing API-first, integration-heavy, and data-driven applications, with hands-on knowledge of CI/CD pipelines and automated quality gates
- Experience supporting platform modernization initiatives and leading quality transformation from manual testing to automation-first engineering practices
- Expertise with SQL Server, database testing, data validation, and Microsoft-based enterprise platforms including .NET applications, APIs, integration services, and cloud-native solutions
- Experience with shift-left testing, BDD frameworks (Gherkin, SpecFlow), observability-driven quality engineering, and engineering metrics and quality analytics
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience
Benefits
- Remote work environment
- 401k with 3.5% company match and vested after 2 years
- 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
- Medical, dental, vision and other life/health insurance plans
- Paid parental leave
- Wellness reimbursement program
Company Overview
Company H1B Sponsorship