[Remote] Consumer Group Community Engagement Leader

Note: The job is a remote job and is open to candidates in USA. Intuit is a global technology platform that assists customers in overcoming financial challenges. They are seeking a Community Engagement Leader to manage community engagement programs and lead a team of Community Engagement Specialists, ensuring customer satisfaction and fostering community participation.

Responsibilities

• Manage the overall quality of community engagement and cultivate Intuit’s presence within our communities
• Lead within a fast paced, constantly changing environment while fostering high performance, continuous improvement, and seasonal team development through one-on-ones, operational meetings, and ongoing coaching and mentoring
• Guide the execution of projects that drive community engagement, such as virtual events, seasonal campaigns, gamification initiatives, and top contributor outreach
• Translate Voice of the Customer feedback into tangible insights to impact the business, surfacing findings on Intuit products to internal stakeholders
• Leverage data to analyze community performance, while measuring progress toward goals
• Synthesize and communicate key information between the team and internal stakeholders
• Drive customer satisfaction and community growth through proactive programs and cross-functional collaboration
• Engage with external and internal customers through authentic, natural written communication
• Support the team by exercising good judgment and critical thinking to protect the reputation of the brand and to resolve customer issues
• Execute response plans on sensitive, controversial topics
• Champion adoption of AI-enhanced workflows to reduce friction and improve process efficiency
• Review and complete administrative tasks such as payroll and schedules in a timely manner

Skills

• Bachelor's degree required in communications, business, marketing, sociology, or related field
• Experience directly managing seasonal employees or contract workers
• Understanding of how to lead a customer facing team, while coaching to success
• Passion for online communities, forums, and social media, personally or professionally
• Experience interacting with influential users in online communities or other social media platforms (such as X, Facebook, Reddit, etc)
• Understanding of online community principles and how to engage with a broad user base
• Ability to quickly and creatively adapt to changing situations, while proactively developing solutions
• Strong initiative with analytical, problem solving and troubleshooting abilities
• Ability to effectively communicate with individuals possessing diverse knowledge levels and personalities
• Demonstrated business acumen
• Exceptional written and verbal communication skills and reading comprehension
• Knowledge of the tax and/or personal finance industry a plus

Benefits

• Competitive compensation package
• May be eligible for a cash bonus
• Equity rewards and benefits
• In accordance with our applicable plans and programs

Company Overview

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