[Remote] ServiceNow Administrator

Note: The job is a remote job and is open to candidates in USA. Infoway Software is seeking a skilled ServiceNow Administrator to support and optimize the ServiceNow platform within a healthcare environment. The ideal candidate will be responsible for platform administration, configuration, maintenance, and enhancement of ServiceNow modules while ensuring system stability, security, and compliance with healthcare regulations.

Responsibilities

• Administer, maintain, and support the ServiceNow platform
• Configure and customize forms, workflows, business rules, UI policies, ACLs, notifications, and catalog items
• Manage users, groups, roles, and permissions
• Monitor platform performance and troubleshoot issues
• Perform upgrades, patching, and platform maintenance activities
• Support Incident, Problem, Change, Request, Knowledge, and Asset Management modules
• Configure and maintain Service Catalog and CMDB
• Develop and maintain SLAs, workflows, and approval processes
• Automate manual processes using Flow Designer and IntegrationHub
• Support integrations with Active Directory, Azure AD, LDAP, and third-party systems
• Utilize REST/SOAP APIs for data exchange and system connectivity
• Create dashboards, reports, and performance analytics to monitor KPIs
• Maintain CMDB data integrity and service mappings
• Ensure ServiceNow configurations align with HIPAA and healthcare security requirements
• Support audit readiness and documentation efforts
• Collaborate with clinical and operational teams to improve IT service management processes
• Maintain adherence to ITIL best practices and organizational standards
• Participate in change management and release management activities
• Document configurations, workflows, and standard operating procedures
• Provide end-user support and training
• Recommend enhancements and best practices for platform optimization

Skills

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or equivalent experience
• 10+ years of ServiceNow administration experience
• Hands-on experience with Incident Management
• Hands-on experience with Problem Management
• Hands-on experience with Change Management
• Hands-on experience with Request Management
• Hands-on experience with Service Catalog
• Hands-on experience with CMDB
• Experience configuring workflows, business rules, client scripts, UI policies, and notifications
• Knowledge of REST/SOAP APIs and integrations
• Familiarity with ITIL processes and service management best practices
• Strong troubleshooting, analytical, and communication skills
• Ability to work independently in a remote environment
• ServiceNow Administration
• ITSM Modules (Incident, Change, Problem, Request)
• CMDB and Discovery
• Service Catalog Management
• Flow Designer and IntegrationHub
• Business Rules, Client Scripts, UI Policies
• ACLs and Security Configuration
• REST/SOAP APIs
• JavaScript
• Reporting and Performance Analytics
• Active Directory / Azure AD / LDAP
• ITIL Framework
• HIPAA Compliance
• Hospitals and Health Systems

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