[Remote] North Carolina Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. notifyMD is a communication hub for various companies, operating a 24/7 call center. They are seeking resilient and professional individuals for a Full Time remote Customer Service Representative role, where responsibilities include managing inbound calls and maintaining high standards of customer service.

Responsibilities

• You will manage inbound calls for various companies
• You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client
• You must deliver an empathetic, polite, and professional demeanor on every single call
• You must possess excellent grammar and clear, articulate spoken English
• We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores

Skills

• Resilient, compassionate and professional individuals
• Ability to manage inbound calls for various companies
• Agility to switch between different protocols, data entry requirements and specific scripting for each client
• Deliver an empathetic, polite, and professional demeanor on every single call
• Possess excellent grammar and clear, articulate spoken English
• Meet KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores
• Provide your own equipment that meets the specifications during your new hire period
• Windows 11 or higher
• A wired (Ethernet) internet connection is required
• A professional grade wired headset with microphone
• A minimum screen resolution of 1600x900 is required
• Must be able to type at least 30 WPM
• Available to work one weekend day per week
• Holiday work in general is required
• Two monitors are highly preferred to assist with monitor space for our systems

Benefits

• Medical, Dental and Vision Insurance
• 401k retirement plan with company matching
• ESOP (Employee Stock Ownership Plan)
• Paid time off Benefits

Company Overview