[Remote] Account Coordinator

Note: The job is a remote job and is open to candidates in USA. Airship is a company that helps leading brands enhance customer loyalty through exceptional cross-channel experiences. The Account Coordinator will manage client accounts, optimize campaigns, collaborate with internal teams, and contribute to a supportive team environment.

Responsibilities

• Manage existing client accounts, campaigns, and day-to-day client requests
• Research your clients' industries and products to understand their goals and optimize campaigns for increased engagement and visibility
• Collaborate with internal teams of data analysts, content writers, creative designers, and developers to deliver projects on time and at a high standard
• Present deliverables and performance analyses to clients with clarity and confidence
• Train alongside senior team members to build an in-depth understanding of ASO principles and Gummicube best practices (previous ASO knowledge is a plus, but not required)
• Learn how external factors (such as Apple Search Ads, Google Ads, traditional media, and more) influence organic ASO performance
• Manage result-tracking and reporting across relevant metrics for clients' organic and paid marketing campaigns
• Retain and grow existing client accounts, identifying strategic opportunities for the Business Development Team to expand relationships
• Contribute to a supportive and collaborative team environment where people help one another and share accountability for results

Skills

• Strong communication, presentation, and writing skills
• Ability to communicate effectively and proactively with clients and internal teammates
• Comfort managing multiple high-priority projects and meeting tight deadlines
• Thorough attention to detail and follow-through
• Strong organization and project management skills
• Working knowledge of Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint)
• Ability to work independently with minimal direct supervision, with the confidence to ask questions when needed
• Experience experimenting with AI tools in your personal or professional life, or an eagerness to learn
• Familiarity with the mobile industry, SEO, or ASO
• Interest or experience in both iOS and Android apps, including the mobile gaming space
• Experience working with enterprise clients, startups, or agency-style client engagements
• Prior experience working in a remote or distributed team environment

Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development

Company Overview