[Remote] Global & Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. bioMérieux is a global leader in the field of in vitro diagnostics, and they are seeking a Global & Strategic Account Manager to manage key relationships with Food Manufacturing companies. The role involves developing long-term strategies to enhance customer satisfaction, revenue, and profitability through collaboration and effective account management.

Responsibilities

• Establish strong relationships with key stakeholders with global / corporate reach at assigned customer accounts
• Assess, clarify, validate and quantify the customer’s existing and unmet needs on an ongoing basis
• Develop a Global Account Plan with a five-year ambition for revenues and profitability in coordination with the regional sales organizations and customers when necessary
• Review and agree the global key projects and priorities to work on with the customer, identify and lead the resources, and KPI needed to meet the mutually accepted objectives
• Proactively lead the planning process with customer input where appropriate
• Build the annual budget in conjunction with the local teams and monitor achievement
• Contribute to the creation of the local / regional yearly Tactical Action Plans, supporting budget achievement and Global Account Plan
• Leads solution development efforts, generates initiatives and implements processes that best address our strategic key customer needs, through coordinating the involvement of all necessary internal resources
• Ensure that consistent and coherent pricing is in place at all customer sites to mitigate the risks of non-justifiable pricing anomalies. Identify and resolve issues
• Animate the Regional and Local Key Account managers network and foster the spirit of collaboration
• Ensure the compliance of business activities to the most stringent requirements of legal and ethical standards and the current company policy
• Ensure proper customer knowledge by maintaining customer records in accordance with company guidelines and tools
• Organize and lead regular internal and customer-facing business reviews to monitor the performance and identify and implement corrective actions as needed
• Perform all work in compliance with company quality procedures and standards
• Perform other duties as assigned

Skills

• Bachelor degree required (Food Science, Chemistry/Biochemistry, Business, Marketing, Management or related field), Masters preferred
• 7+ years of experience with selling complex solutions to multiple decision-making groups in a business-to-business and managing complex projects and leading cross functional resources in a matrixed environment
• OR HS Diploma/GED and 11+ years of experience selling complex solutions to multiple decision-making groups in a business-to-business and managing complex projects and leading cross functional resources in a matrixed environment
• Strong analytical skills in interpreting metrics and handling data (e.g., budgeting revenue, profitability, service rates) and demonstrable experience in managing follow-up actions Budget management, financial projection skills
• Strong negotiation skills
• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes
• Effective Presentation Skills - including the ability to present technical data
• Influence change using skills and relationships to persuade others to adopt new ideas, behaviors, or processes
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture
• Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes
• Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel. Intermediate: applies skills independently in most situations; handles moderately complex tasks with occasional guidance
• Aptitude for building trust advisor status and relationships at multiple levels in the customer organization
• Strong understanding of sales performance metrics
• Strong negotiation skills with a problem-solving attitude

Benefits

• Variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program
• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

Company Overview