[Remote] Account Manager, West Coast (REMOTE)

Note: The job is a remote job and is open to candidates in USA. The U.S. Pharmacopeial Convention (USP) is an independent scientific organization dedicated to developing quality standards for medicines and food ingredients. The Account Manager will drive revenue growth and expand market presence in the West Coast territory, focusing on customer relationships and collaboration with internal teams to enhance customer experiences.

Responsibilities

• Achieve revenues and units growth target for his/ her/ their territory and accounts
• Develop and execute plans to protect and grow revenues at existing accounts and drive new customer’s acquisition. Manage sales activities in Salesforce CRM
• Collaborate with business support functions (Marketing, Inside Sales, Science team..) and support the execution of revenues growth initiatives in his/ her/ their territory
• Identify and influence key decision makers in the buying process toward USP products and services
• Responsible for following up on sales qualified leads
• Identify and unlock opportunities, to position USP as a leader in pharmaceutical drugs standards
• Cultivate and strengthen customer relationships at all levels, positioning USP as a trusted advisor to pharmaceutical developers and manufacturers
• Partner with customers to understand and help address critical quality challenges in pharmaceutical drugs development and manufacturing
• Partner with Scientific Affairs, Science and Marketing teams to deliver seamless and differentiated customer experiences through organization of customer events
• Attend industry trade shows, conferences, and professional forums as appropriate, elevating the organization’s visibility and influence
• Use of Salesforce CRM and data analytics to track sales performances and inform your actions
• Analyze and interpret your territory sales data—direct and through distributors—to identify revenue opportunities and provide strategic business reviews
• Gather and consolidate market and customer feedback, providing actionable recommendations to Global Marketing and Strategy teams as appropriate

Skills

• Bachelor's degree in a life sciences discipline (preferably analytical chemistry, chemistry) with a minimum of 5-years professional experience in life sciences industry
• At least 3 years of experience as an account manager in life sciences industry, with a track record of consistently meeting sales targets
• Proven experience in selling products or services to pharma and biopharma accounts (PD labs and QC labs target functions)
• Familiarity with pharmaceutical drugs manufacturing, Quality Assurance, Quality Control and clinical development process
• Strong problem-solving skills with customer-centric approach
• Bias to action and results driven with a track record of successful outcomes
• Excellent interpersonal skills, presentation, communications skills
• Excellent relationship-building skills with customers
• Strong time management, multi-tasking, and organizational skills
• Accountability and ownership of work
• Strong verbal and written communication skills
• Self-motivated and able to work in a fast-paced multi-task environment
• Proficiency with Microsoft Office, data analytical platform (e.g. Tableau) and CRM (e.g. Sales Force)
• Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner
• Master's degree preferred in either business or science with an MBA
• Education and training in pharmaceutical sciences and business highly desired
• Ability to gain customer confidence and build long-term relationships
• Ability to listen and gather customer/stakeholder insights and respond with creative solutions
• Team player who is self-motivated with strong interpersonal skills and works well in a collaborative entrepreneurial environment
• Strong project management and communication skills
• Experience with regulatory, quality assurance or GMP background
• Existing relationships with decision makers in the pharmaceutical markets preferred, including manufacturers, trade associations and/or retailers

Benefits

• Company-paid time off
• Comprehensive healthcare options
• Retirement savings
• Target Annual Bonus: % Varies based on level of role.

Company Overview