[Remote] QA & Support Engineer

Note: The job is a remote job and is open to candidates in USA. Typewise is an AI Agent Platform supporting over 60 enterprise customer service teams in Europe and the US. They are looking for a QA & Support Engineer to manage manual testing, customer support, and maintain their testing frameworks, ensuring efficient communication and high-quality service delivery.

Responsibilities

• Own the weekly manual regression cycles and patch verifications where human judgment and precise product awareness matter most
• Manage daily customer support communication directly via emails and calls
• Take the noise out of incoming requests by turning vague user feedback into highly accurate, engineering-ready reproduction steps and clean bug reports
• Update, optimize, and maintain our existing Playwright and TypeScript testing repository
• Use this framework strategically to automate core product paths, systematically buying back your own time
• Use Typewise’s own AI platform to design triage specialists and intake workflows, ensuring clear reproduction data is enforced before support tickets ever land in the queue

Skills

• Experience: 1+ years
• US citizen/visa only
• Detail-Oriented Tester: Deep focus and willingness to execute manual test flows rigorously. You catch the edge cases others miss
• Framework Maintenance Experience: Real-world experience maintaining, updating, or debugging existing Playwright and TypeScript test suites. You know how to step into an existing code environment, troubleshoot flaky paths, and update configuration parameters to make your daily work more efficient
• Crisp Communicator: You bridge the gap between non-technical users and core engineering. Your communication—both in writing and on live calls—is clear, direct, and structured
• Problem Solver: You don't just process tickets; you look at the recurring problems in your daily queue and think about how to optimize the pipeline
• Background with software testing environments, B2B SaaS platforms, or setting up conversational AI triage agents

Benefits

• Fully covered quarterly team meetups in great European locations.
• Flexible working hours and a highly supportive remote-first setup.
• Competitive salary, potential for stock options, and an open AI tool budget.

Company Overview