[Remote] Operations & Sales Support
Note: The job is a remote job and is open to candidates in USA. WebRecon, a portfolio company of Constellation Software, Inc., is the market-leading provider of consumer complaint data to the collections industry. The Operations & Sales Support Specialist will enhance operations and support business development efforts by ensuring high-quality data delivery and assisting in sales lead management.
Responsibilities
- Review and validate the output of previously scraped litigation and consumer complaint data related to U.S. consumer credit laws
- Assess data relevance and determine eligibility for inclusion in internal systems and customer-facing products
- Extract, normalize, and maintain accurate litigant, case-level, and related metadata
- Identify and resolve data quality issues, including inconsistencies, formatting issues and missing values
- Ensure ongoing data accuracy and alignment across internal databases and customer-facing products
- Produce standard and ad hoc data reports to support internal teams
- Document data standards, review criteria, and quality-control procedures to support consistency and scalability
- Register all sales leads in the CRM and ensure they are consistently contacted and properly tracked through the sales pipeline
- Support the sales process by contacting and following up with inbound and outbound leads via email and phone
- Schedule appointments and product demonstrations for sales leadership
- Update CRM records with accurate contact activity, notes, and outcomes
- Assist Marketing by validating lead data, improving contact accuracy, and supporting campaign follow-up
- Monitor lead activity and flag stalled or high-priority opportunities to leadership
- Communicate professionally with prospective clients and partners as needed
Skills
- Strong attention to detail
- Clear written communication
- Ability to switch between structured data work and outbound follow-up tasks
- Organized and persistent
- Experience with CRM systems
- Ability to validate and assess data quality
- Experience in data operations and quality management
- Ability to produce standard and ad hoc data reports
- Experience in business development support
- Professional communication skills with prospective clients and partners
Company Overview