[Remote] Eagle STAR/PACE– L2/L3 Production Support Analyst
Note: The job is a remote job and is open to candidates in USA. G3. GG Tech Global is seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR and Eagle PACE applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, and stakeholder communication, with a focus on production support and development activities.
Responsibilities
- Monitor, analyze, and resolve production incidents within SLA
- Perform root cause analysis (RCA) for recurring and systemic issues
- Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE
- Support batch processing, job monitoring, and data validation
- Handle escalations and coordinate with development and infrastructure teams
- Support release deployments and post-implementation validation
- Prepare documentation, runbooks, and knowledge articles
- Participate in Eagle STAR/PACE development activities
Skills
- Strong hands-on experience with Eagle STAR (Performance, Reporting)
- Strong hands-on experience with Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
- Oracle SQL / PL-SQL for data analysis and troubleshooting
- Experience with Eagle Data Model
- Experience with job scheduling tools (Control-M / Autosys preferred)
- Understanding of SDLC, change management, and production release processes
- Experience using ticketing tools such as ServiceNow or Jira
- Investment Management / Asset Management domain knowledge
- Understanding of Security reference data
- Understanding of Pricing and corporate actions
- Understanding of Portfolio positions and transactions
- Understanding of Performance measurement concepts (TWR preferred)
- 6+ years of overall IT experience
- 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE
- Experience working in an L2/L3 production support environment
- Strong analytical and problem-solving skills
- Ability to work under tight reporting deadlines
- Good communication skills with business users and project management teams
- Ability to work in an onshore/offshore model
- Experience with FactSet or other performance systems
- Exposure to Eagle Accounting
- Experience in performance attribution environments
Company Overview
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