[Remote] Software Engineering Manager - MuleSoft Enablement & Integration Platform (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking a Software Engineering Manager to lead the development of their next-generation Integration Platform. This role involves defining the vision and roadmap for technology enablement, overseeing resource management, and driving adoption of modern integration strategies within the organization.

Responsibilities

• Define and lead the C4E vision, operating model, and roadmap for technology enablement, platform engineering, and integrations
• Partner with architecture and product management to determine platform strategy, roadmap, target state technology
• Champion a culture of self-service, reusability, and automation across engineering and product teams
• Drive adoption of internal developer platforms (IDPs), CI/CD pipelines, and cloud-native tooling
• Lead the enablement of modern integration strategies (e.g., event-driven architecture, API-first design, microservices)
• Oversee capacity and resource planning by effectively balancing internal team resources and vendor resources to ensure platform scalability, performance, and reliability
• Evaluate and support vendor selection for technology and system implementors
• Develop, manage, and optimize resource and technology budgets
• Focus on stable platform operations, resolve incidents within defined SLAs, and continuously improve operational KPIs and processes
• Ensure uptime, reliability, and performance while addressing technical issues and maintaining platform health
• Participate in continuous improvement initiatives and system demos for critical redesigns or new technology updates
• Advise on technical solutions, high-level effort estimates, and alternatives for large portfolio epics
• Oversee vendor code quality, ensure timely testing with appropriate test cases, and drive accountability for vendor deliverables
• Collaborate with Product Manager to refine features, decompose epics, and track OKRs to support enterprise product strategy
• Inspire and guide team members through coaching, mentorship, and by fostering a culture of collaboration and innovation
• Establish clear goals, provide regular feedback, and foster an environment of accountability and excellence for team members
• Support team growth through training, skill enhancement and opportunities for professional development

Skills

• Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 5 years Related professional experience
• 1 year Supervisory experience or demonstrated progressive leadership experience
• Strong knowledge of platform architecture and system design, skilled in cloud environments and event-driven systems
• Strong verbal, written, and professional communication skills
• Knowledge of Interoperability Standards (FHIR, CCDA, HL7)
• Knowledgeable in OKR reporting and ITIL practices
• Certified in API design and development
• Experience in optimizing vendor and internal team resources
• Experienced in asynchronous messaging (Apache Kafka, Kafka Streams) for distributed system interoperability
• Skilled in Maven, Jenkins, SonarQube, and Artifactory for build automation and continuous delivery
• Proficient in cloud technologies (Mulesoft, AWS, Azure), leveraging platform and infrastructure services for seamless integration
• Competent in multi-threading, concurrency, and parallel processing in microservices
• Strong production support experience with high-visibility SLAs, fostering cross-team collaboration
• Knowledge of data platforms (Snowflake, Databricks, Fabric)
• Effective Agile leader with excellent communication skills, driving iterative development with code reviews and project tracking (Bitbucket, Jira)
• Strong knowledge of business processes, enabling the alignment of technical solutions with organizational goals and operational needs
• Skilled in diagnosing and resolving technical platform issues
• Ability to forecast capacity needs and allocate resources effectively
• Knowledge of monitoring tools and performance metrics
• Skilled in creative problem-solving and analytical thinking
• Deep understanding of current system and product architectures used by the business
• Proficiency in managing budgets for platform operations
• Ability to influence and lead discussions without formal authority
• Coach teams to identify and mitigate risks, reduce waste, and foster continuous improvement
• Promote innovation and learning within teams
• Drive a culture of collaboration and knowledge-sharing
• Facilitate decision-making processes to ensure business objectives are met
• MuleSoft
• Skilled in leading ideation sessions and capturing requirements across teams
• Azure Developer Associate (AZ-204)
• ITIL Certification/API Design
• Apache Kafka
• Knowledge of architecture dependency maps and OKR reporting
• Advanced Degree

Benefits

• CareFirst offers a comprehensive benefits package
• Various incentive programs/plans
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)

Company Overview