[Remote] Customer Service Agent (Remote)

Note: The job is a remote job and is open to candidates in USA. Jerry is one of the fastest-growing fintech startups in the U.S, aiming to help car owners save time and money. They are seeking a Customer Service Agent who will assist customers with their insurance policies and ensure a positive customer experience.

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Skills

• 2+ years of experience working in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passionate about helping others

Benefits

• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
• Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
• Comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others
• Equity opportunities may also be part of your total rewards package

Company Overview