[Remote] Customer Success Manager (CSM)

Note: The job is a remote job and is open to candidates in USA. Tightrope Media Systems is a company that specializes in digital signage solutions, and they are seeking a Customer Success Manager (CSM) to act as a trusted advisor for their customers. The CSM will guide customers through their lifecycle, ensuring they achieve their project objectives and maintain strong relationships with the organization.

Responsibilities

• Facilitate best practice onboarding meetings with new customers based on customer specific goals
• Engage and ensure all customers have the resources they need to be successful
• Develop and maintain long-term relationships with stakeholders and end users
• Lead customer account review meetings to ensure the account is still meeting customer needs and identify expansion opportunities
• Engage with customers strategically during their journey to keep a pulse on customer needs
• Engage with customers as renewals approach to address any issues prior to renewal
• Quote renewals and plan changes for direct customers
• Facilitate and quote expansion opportunities

Skills

• Solid customer communications skills
• Ability to develop trusted relationships with various levels of an organization
• Strong written and verbal communication
• Attention to detail
• Team-orientated
• Facilitation skills
• Adjustable self-starter, willing to tackle challenges head on
• Experience working in a SaaS environment
• Superb self-focused time management skills

Benefits

• 100% remote work
• Medical
• A 401(k) match and/or other benefits (including various paid time off benefits, such as vacation, sick time, and parental leave)

Company Overview