[Remote] Corporate Vice President - Senior AI Governance & Platform Operations Engineer, Microsoft 365 Job Details | New York Life Insurance Co

Note: The job is a remote job and is open to candidates in USA. New York Life is a Fortune 100 mutual company with a 180-year legacy of purpose and integrity, evolving into a technology and AI-enabled organization. They are seeking a Senior AI Governance & Platform Operations Engineer to lead the governance and operationalization of Microsoft Copilot and Power Platform AI capabilities across the enterprise M365 ecosystem.

Responsibilities

• Lead enterprise-wide deployment, configuration, and lifecycle management of Microsoft Copilot across Teams, Outlook, Word, Excel, and other M365 applications
• Manage tenant-level Copilot controls including branding, agent settings, and admin surface configurations
• Run Copilot pilots to evaluate new features, assess enterprise readiness, and report findings to leadership
• Translate Copilot usage and licensing telemetry into executive-ready adoption metrics
• Monitor and mitigate Copilot risk surfaces—oversharing, data boundary exposure, and interaction with sensitivity labels
• Own the governance lifecycle for Power Platform licensing (Power Apps, Power Automate, premium SKUs), AI Builder credits, and the transition to the Copilot Credit model
• Forecast credit consumption, enforce environment-level caps, and triage enforcement issues across Power Automate and agent flows
• Apply tenant-wide governance standards including default-environment policies and credit-cap controls
• Scope and execute against Microsoft funding programs such as ECIF
• Lead AI vendor risk reviews in coordination with Legal, Risk, and Information Security teams
• Operationalize Microsoft Purview, sensitivity labeling, and Data Security Posture Management (DSPM) workflows—including content scanning, label recommendations, and governance automation
• Coordinate AI-related submissions through enterprise risk and steering committees
• Advise on eDiscovery, compliance, and data boundary considerations for Copilot and generative AI data
• Serve as the primary AI technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams
• Run recurring technical briefings and roadmap reviews with Microsoft
• Negotiate funding mechanisms and manage partner-led engagements to accelerate enterprise AI initiatives
• Escalate and drive resolution of complex support cases across Copilot and Power Platform
• Deploy and govern AI features across SharePoint Online and OneDrive, including Copilot for SharePoint and content-readiness agents
• Drive content hygiene, retention, and labeling strategies that directly improve Copilot answer quality
• Manage enterprise SharePoint governance tooling (AvePoint or comparable) to maintain compliance at scale
• Build usage-analytics dashboards and lightweight automations using Power BI, Power Automate, or comparable tools
• Translate M365 and Power Platform telemetry into KPIs that resonate with senior stakeholders
• Deliver actionable insights to leadership on adoption trends, platform ROI, and optimization opportunities
• Draft and execute AI rollout communications for non-technical audiences—leadership updates, AMAs, and training campaigns
• Lead an internal AI/Copilot community of practice and facilitate cross-functional working groups
• Develop enablement programs including training sessions, onboarding materials, and self-service resources

Skills

• 7+ years in Microsoft 365 engineering, administration, or platform operations
• 3+ years of hands-on experience deploying, governing, or enabling Microsoft Copilot (or comparable enterprise AI tooling) at scale
• Demonstrated experience managing Power Platform licensing and AI Builder / Copilot Credit governance across multiple environments
• Track record of leading AI vendor risk reviews and navigating enterprise risk and steering committee processes
• Direct experience working with Microsoft FastTrack, Unified Support, or product engineering teams
• Strong understanding of M365 architecture, tenant-level administration, Entra ID (Azure AD), and Microsoft Graph
• Working knowledge of Microsoft Purview, sensitivity labeling, AI-specific risk frameworks (Purview AI Hub, AI baseline assessments), and DSPM concepts
• Familiarity with enterprise SharePoint governance tooling and content-readiness practices that affect Copilot quality
• Proficiency with Power BI, Power Automate, or comparable tools for building analytics dashboards and lightweight automations
• Awareness of eDiscovery and compliance considerations specific to generative AI data
• Comfort acting as the senior voice on Copilot, Power Platform, and AI governance topics in cross-functional forums
• Ability to operate fluidly across Technology, Security, Legal, Procurement, and business stakeholders
• Strong vendor-management and contract-stewardship instincts, including decommission planning for replaced tools
• Excellent communication skills with the ability to translate technical details into executive-ready narratives
• Microsoft certifications such as MS-600, MS-700, AZ-104, SC-400, or equivalent
• Experience with Azure OpenAI, ChatGPT for Enterprise, or comparable enterprise AI platforms
• Experience in regulated industries (financial services, insurance, or healthcare)
• Familiarity with ITIL or other IT service management frameworks
• Awareness of Microsoft's transition from AI Builder credits to the Copilot Credit model and its enterprise licensing impact

Benefits

• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Employees are eligible for an annual discretionary bonus
• Employees may also be eligible to participate in an incentive program
• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work

Company Overview

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