[Remote] Head of Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Mesh is a company focused on enabling consumers to transact with any asset, particularly in the crypto space. They are seeking a strategic customer leader to manage their most important enterprise accounts, drive growth, and build long-term relationships with key stakeholders.

Responsibilities

• Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders
• Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume
• Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership
• Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics
• Partner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitments
• Translate customer feedback and market insights into actionable input for Product and go-to-market teams
• Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth
• Represent the voice of strategic customers internally, balancing customer needs with company priorities
• Travel to meet customers, strengthen relationships, and represent Mesh at key industry event

Skills

• Bachelor's degree or equivalent related experience
• 8+ years owning enterprise customer relationships in fintech/crypto, with direct responsibility for strategic accounts
• Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience a must
• Proven ability to earn trust and influence across complex, multi-stakeholder enterprise organizations
• Demonstrated track record of driving commercial outcomes, including renewals, expansions, and negotiations in high-stakes environments
• Strong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growth
• Exceptional executive presence and communication skills; credible, concise, and confident in C-suite conversations
• Founding role builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environment
• Willingness to travel regularly (25–50%) to be in front of customers, partners, and industry leaders

Benefits

• Competitive salary and equity that grows as you and the company grow
• Comprehensive health coverage for you and your family
• Unlimited PTO—and we mean it
• A dedicated budget for courses, conferences, and certifications
• Work from wherever you're most productive with our remote-friendly approach
• Count on having the top-tier tools and equipment you need to do exceptional work

Company Overview