[Remote] Sr. Program Manager, Professional Services

Note: The job is a remote job and is open to candidates in USA. Icertis is the global leader in AI-powered contract intelligence, and they are seeking a Senior Program Manager to lead complex enterprise SaaS implementations. This role involves strategic leadership, client engagement, and cross-functional collaboration to ensure successful delivery and adoption of the Icertis platform and Vera AI applications.

Responsibilities

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies
• Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives
• Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments
• Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction
• Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations)
• Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution
• Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders
• Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence)
• Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems
• Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution
• Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore)
• Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability
• Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence
• Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders
• Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation
• Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews

Skills

• Bachelor's degree in Business, Computer Science, Information Systems, or related discipline
• 15+ years of professional experience, including at least 6–8 years managing complex enterprise SaaS or technology transformation programs
• Proven success leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics)
• Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions
• Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings
• Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions
• Advanced program management, governance, and enterprise stakeholder engagement capabilities
• Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences
• Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions
• Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models)
• Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements
• MBA, PMP, PgMP, or Agile certification preferred

Benefits

• Bonus incentives
• Annual bonus
• Equity component
• Generous holidays including the 4th of July week off – paid
• Free professional and leadership coaching
• Annual personal development allowance
• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year

Company Overview

Company H1B Sponsorship