[Remote] Software Support Engineer
Note: The job is a remote job and is open to candidates in USA. Landmark Global is the international division of Belgium’s national postal service, bnode, and is seeking a Software Support Engineer. The role involves supporting a commercial web-based application, troubleshooting user issues, and maintaining shipping carrier integrations, while contributing to quality assurance and internal tooling improvements.
Responsibilities
- Work within a small and dedicated team as a support engineer
- Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner
- Develop and maintain carrier integrations with 3rd party systems
- Write unit and integration in our testing framework (Jenkins, PHPUnit)
- Provide quality assurance for features being implemented by the Development team
- Work on small feature improvements for our internal system as capacity allows
- Additional duties, as assigned
Skills
- Bachelor's degree in Computer Science or equivalent work experience
- 1+ years of professional experience as a Web Developer / Software Engineer
- Working knowledge of web development in PHP (preferred) or a similar scripting language (Ruby, Python, etc.)
- Experience working with front-end web technologies (i.e. HTML, CSS, JavaScript, jQuery, Bootstrap, etc.) is a plus
- Excellent communication skills, comfortable working directly with non-technical colleagues
- A strong work ethic and self-motivated, with a desire to contribute and always be improving
- Ability to manage multiple tasks, triage issues, and follow up with support requests to successful resolution
- Location: Phoenix, AZ (Required)
- Experience with MySQL or another relational database system, and integrating it into a software system
- Previous experience with Zendesk
- Knowledge of the code reviews/approvals, CI/CD systems, and understanding of version control software like Git
- Experience with the LAMP stack (Linux, Apache, MySQL, PHP)
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Work Location: Remote
Company Overview
Company H1B Sponsorship