Customer Care Specialist – Servicemember Civil Relief Act (SCRA) & Military Lending Act (MLA) Compliance Operations, Regulatory Review & Financial Adjustments

Why Join arenaflex?

At arenaflex, we believe that the right support can empower individuals and businesses to achieve extraordinary growth. As a global leader in financial services, we are committed to delivering the world’s best customer experience every day—backed by a culture of integrity, inclusion, and relentless innovation. When you become part of the Team arenaflex community, you join a diverse network of colleagues who champion each other’s success, celebrate unique perspectives, and work together to make a meaningful impact on customers, communities, and the broader world.

Our promise to you is a career journey that is both unique and rewarding. We provide flexible work models, robust learning programs, and a comprehensive benefits suite that supports your physical, financial, and mental well‑being. Whether you thrive in a hybrid office, a fully virtual environment, or an on‑site setting, arenaflex offers the tools and resources you need to excel.

About the Role

As a key member of the Servicemember Civil Relief Act (SCRA) / Military Lending Act (MLA) Operations team, you will be the guardian of compliance, ensuring that every request for relief is reviewed, analyzed, and acted upon with precision and care. Your work will directly protect servicemembers and their families, upholding federal and state regulations while delivering the high‑quality service that arenaflex is known for.

Core Responsibilities

• Regulatory Mastery: Recognize, interpret, and apply the Federal and State guidelines governing the SCRA and MLA to every case you handle.
• Compliance Assurance: Follow all regulatory and compliance standards throughout the review, processing, and communication phases for relief requests.
• Request Review & Action: Validate servicemember active‑duty status, order notifications, and eligibility dates; analyze accounts to determine qualification for relief.
• Data Gathering: Securely retrieve and verify information from external Department of Defense (DoD) databases as part of the eligibility assessment.
• Resource Utilization: Leverage internal tools, knowledge bases, and cross‑functional resources to ensure accurate and efficient processing.
• Documentation & Notation: Record each step taken, maintain thorough account notes, and capture supporting documents through imaging systems.
• Financial Adjustments: Execute timely fee suppression and financial adjustments for eligible accounts, including linked customer accounts.
• Escalation Management: Identify complex scenarios, route them to a Coach or Team Leader, and follow up to guarantee resolution.
• Continuous Learning: Complete all mandatory training modules promptly and actively participate in team meetings and knowledge‑sharing sessions.
• Quality Commitment: Strive for a 100% quality score by delivering meticulous, error‑free work on every inquiry.

Essential Qualifications

• Demonstrated ability to understand and solve complex regulatory scenarios.
• Strong analytical skills for reviewing documents and extracting critical information.
• Proficiency navigating multiple systems and linking data from disparate sources.
• Commitment to achieving departmental quality goals (target: 100% accuracy).
• High integrity paired with excellent written and verbal communication abilities.
• Solid experience with Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Exceptional attention to detail and a track record of delivering accurate work.
• Ability to thrive in a fast‑paced, highly regulated environment.
• Flexibility and adaptability to evolving processes and regulatory updates.
• Team‑oriented mindset with a willingness to contribute to collective success.

Preferred Qualifications

• Prior experience supporting regulatory processes, specifically related to SCRA or MLA.
• Familiarity with financial services compliance frameworks and customer protection statutes.
• Exposure to DoD or other government data sources for eligibility verification.

Key Skills & Competencies

• Regulatory Insight: Deep understanding of SCRA and MLA statutes, as well as related state regulations.
• Analytical Thinking: Ability to dissect complex cases, identify root causes, and recommend appropriate actions.
• Communication Excellence: Clear, concise, and empathetic communication with internal partners and external customers.
• Technology Savvy: Comfortable using multiple software platforms, CRM tools, and data‑retrieval systems.
• Organizational Discipline: Strong time‑management skills to handle high volumes while maintaining quality.
• Problem‑Solving Agility: Quick to adapt to new regulations, procedural changes, and emerging challenges.
• Collaboration: Works effectively within a team, shares knowledge, and supports peers.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Customer Care Specialist, you will have access to:

• Structured onboarding and ongoing compliance training tailored to SCRA/MLA regulations.
• Mentorship programs that pair you with seasoned compliance leaders.
• Opportunities to cross‑train in related operational areas such as fraud prevention, credit risk, and customer experience design.
• Clear career pathways toward senior compliance analyst, team lead, or regulatory policy specialist roles.
• Support for certifications (e.g., Certified Regulatory Compliance Manager) through tuition reimbursement.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Integrity, Inclusion, and Innovation. We foster an environment where every voice is heard, every perspective is valued, and every employee feels a sense of belonging. Whether you work from a bustling office hub, a quiet home office, or a hybrid blend, you will experience:

• A collaborative atmosphere that encourages idea sharing and continuous improvement.
• Regular virtual and in‑person team huddles, town halls, and community service events.
• Access to global wellness centers staffed by medical professionals (where available).
• Flexible scheduling to accommodate personal commitments and time zones.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support you at every stage of life.

• Hourly Compensation: $20.00 – $33.65 (based on experience, location, and performance).
• Performance Bonuses: Incentive programs tied to quality and productivity metrics.
• Retirement Savings: 6% company match on eligible retirement plans.
• Financial Wellness: Complimentary financial coaching and resources to help you plan for the future.
• Health Coverage: Comprehensive medical, dental, vision, life insurance, and disability plans.
• Flexible Work Model: Choose from hybrid, onsite, or fully virtual arrangements, depending on role and business needs.
• Parental Leave: 20 weeks paid leave for all parents, regardless of gender, covering pregnancy, adoption, or surrogacy.
• Wellness Access: Free entry to on‑site wellness centers (where available) and confidential counseling through the Healthy Minds program.
• Learning Opportunities: Access to a wide array of training courses, webinars, and career development resources.
• Diversity & Inclusion: arenaflex is an equal‑opportunity employer, committed to building a workforce that reflects the communities we serve.

How to Apply

If you are ready to champion compliance, protect servicemembers, and grow your career within a purpose‑driven organization, we invite you to submit your application today. Join Team arenaflex and help us lead the way together.

Apply Job!

Additional Information

arenaflex is committed to providing a workplace free from discrimination. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other protected characteristic.

Employment eligibility to work in the United States is required; arenaflex does not sponsor visas for this position.