[Remote] Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only

Note: The job is a remote job and is open to candidates in USA. Berlin-Wheeler, Inc. is seeking a Remote Customer Service Representative to assist members across the United States with scheduling transportation to medical appointments. This full-time remote role involves answering inbound calls, managing transportation requests, and ensuring a positive customer experience.

Responsibilities

• Answer inbound customer service calls professionally and courteously
• Schedule, update, and confirm transportation requests for medical appointments
• Assist members with ride changes, cancellations, and general questions
• Verify trip information and eligibility using company systems
• Communicate with transportation providers and healthcare facilities as needed
• Accurately document customer interactions and trip details
• Resolve concerns while maintaining a positive customer experience
• Follow company policies and quality standards
• Meet performance expectations for attendance, accuracy, and customer service

Skills

• Must currently reside in Kansas
• High school diploma or GED
• Ability to work remotely from a secure and distraction-free home office
• Strong verbal communication and active listening skills
• Basic computer skills and ability to navigate multiple applications simultaneously
• Reliable internet connection
• Professional and dependable work habits
• Customer service experience
• Call center experience
• Healthcare, transportation, scheduling, or member services experience
• Experience handling a high volume of inbound calls

Benefits

• Paid Training
• Supportive Team Environment
• Purpose-Driven Work That Helps Others
• Opportunities for Growth and Advancement
• Consistent Full-Time Schedule
• Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more

Company Overview