Staff Security Engineer, Customer Support and Integrity

About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security is paramount to the success of our business, and DoorDash Security aspires to be the world’s best security team. We are committed to protecting our people, partners, customers, and technologies with robust safeguards and unwavering vigilance.

About the Role

Our team is looking for a Lead Security Engineer who will act as the main cybersecurity partner to the Customer Support and Integrity teams and related business areas. This role will establish the dedicated security team for the Customer Support and Integrity business at DoorDash. We are looking for a highly technical, hands-on security engineer who will build the vision, strategy, and drive the execution to secure DoorDash’s global support workforce, solutions, technologies and workflows. This is a US remote position reporting directly to the Chief of Staff, Global Security. You’re excited about this opportunity because you will… Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function with inputs from partner teams like Customer Experience, Merchant Experience, Sales Operations, Enterprise Security and GRC. Lead the technical direction and roadmap execution for Customer Support and Integrity Security to reduce security risk associated with support agents and tooling. Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams to enact security strategies for DoorDash’s support tooling and support agents. Design and Operationalize security controls, to reduce risk and promote widespread adoption of secure solutions and best practices across internal and third party support populations Establish clear, measurable metrics to demonstrate and track the performance and impact of the Customer Support and Integrity security programs and initiatives Perform security testing and validation of support teams, processes and systems to identify security gaps and remediation plans Drive alignment across multiple organizations, build durable operating mechanisms, and improve how the company proactively manages security risks at scale. Be the trusted primary partner for the Customer Support and Integrity organization on all things security and connector between the two teams. We’re excited about you because… 8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security discipline. Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users (Call centers, Business Process Outsourcers, etc.) Experience working directly with third party support organizations (call centers, Business Process Outsourcers) Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions, and design trade offs. A customer first and owner mindset Possess a breadth of technical experience across various infrastructure and security areas running in large production environments Proficient in analyzing code, architecture and designs from a security perspective Well versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plus. Strong experience with infrastructure as a code tooling like Terraform. Experience with IAM platforms (e.g. Okta, GoogleWorkspace). Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise Premium Expertise with cloud infrastructure and management in GCP and AWS Experience solving complex, systemic issues at scale that require creative thinking and solutions. Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis. Excellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnel. Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs Experience building scalable governance frameworks, escalation models, or operational control mechanisms Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience Experience operating across global teams and time zones We expect this position to be filled by 8/10/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $193,800—$285,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144. Apply To This Job