Email + SMS Strategist, Account Manager, Lifecycle, Retention, CRM
Job Description:
- Serve as the primary point of contact and relationship manager for assigned client accounts
- Manage email production process end-to-end through ideation handoff to design, email build and scheduling, segmentation, and deployment
- Ability to assist with logic for email + SMS campaigns and automation
- Manage and oversee Email + SMS account strategy, which includes segmentation, list growth, A/B tests, etc.
- Execute and evaluate weekly, monthly, quarterly, and yearly email reporting, with thoughtful analysis and recommendations
- Work closely with the creative team to identify trends, share learnings, and recommend new strategies
- Project coordination for new email triggers, transactional emails, and special projects
- Stay current on email and SMS best practices and industry standards; continuously recommend new approaches, innovative ideas, and/or technologies to deliver on KPIs
Requirements:
- Preference for bachelor’s degree
- At least two years of experience in email marketing
- At least one year of experience managing Email + SMS accounts and providing strategy
- Hands-on experience with Klaviyo / Postscript / Attentive
- Experience segmenting email and SMS lists
- Client relationship management experience
- Experience in the development of marketing assets and collaborating with members from creative and e-commerce teams
- Excellent communication and analytical skills
- Proactive problem-solver mindset, heavy attention to detail, and flawless execution of all assigned tasks
- Ability to think strategically, work independently and thrive in a fast-paced, collaborative environment
- Excellent interpersonal skills; team player with the ability to communicate well among cross-functional teams
Benefits:
- Health, Dental & Vision (fully covered by Homestead)
- 401K matching available
- 15 Days PTO (prorated based on start date), plus 11+ paid holidays
- Wellness credit benefits
- Diverse and forward-thinking environment
- Exciting career growth opportunities
- A company culture that values freedom, responsibility, and impact-driven work
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