[Remote] Customer Success Agent

Note: The job is a remote job and is open to candidates in USA. Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay. They are seeking a Customer Success Agent to support the end-to-end experience for customers, focusing on customer support, data management, and cross-functional collaboration.

Responsibilities

• Resolve customer tickets promptly using a CRM (Zendesk)
• Accurately tag and categorize customer tickets based on type
• Respond to customer inquiries with professionalism and a helpful, positive tone
• Update and maintain customer information within internal CRM and backend systems
• Ensure accurate documentation of all customer interactions
• Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
• Identify recurring customer issues and report trends to the appropriate team members
• Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

Skills

• Bachelor's degree required
• 1+ year of experience in Customer Success, Account Management, or related client-facing role
• Ability to address tactical issues efficiently and effectively
• Strong Listening skills with the ability to understand customer business needs
• Proven ability to multitask and prioritize in a dynamic environment
• Excellent organizational and time-management skills
• Enjoys working as part of a team in a collaborative environment
• Clear, professional written and verbal communication skills

Benefits

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies

Company Overview

Company H1B Sponsorship