[Remote] Criminal Field Researcher
Note: The job is a remote job and is open to candidates in USA. InformData is a company focused on providing reliable background checks to ensure safety and security for clients. As a Criminal Field Researcher, you will research public records to determine applicants' criminal and civil records, assisting clients in making informed decisions based on accurate information.
Responsibilities
- Build and maintain positive working relationships with court personnel and members of the public
- Perform research using public records indexes to retrieve relevant information
- Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions
- Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData
- Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments
- Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments
- Serve as a back-up for other Field Researchers within the designated area as needed
- Adhere to InformData’s Quality and Turnaround Time (TAT) standards
- Report any quality concerns or trending issues to the Supervisor promptly
- Support the ordering and completion of court copy requests
- Conduct searches in surrounding areas or through online research when assigned
Skills
- Possess a High School diploma or equivalent
- Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint
- Type at a minimum speed of 35 words per minute
- Thrive in a collaborative team environment
- Demonstrate excellent written, verbal, and presentation communication skills
- Exhibit strong attention to detail and accuracy
- Have daily access to reliable transportation, a computer, and high-speed internet
- Successfully complete all required introductory training
- Be available to work during normal courthouse hours and willing to work overtime with prior notice
- Excel at multi-tasking, time management, and maintaining detail-oriented processes
- Must pass a comprehensive background check
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