Experienced Customer Experience Consultant – Remote (Dallas) at arenaflex
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced sales environments and have a knack for building rapport with people from diverse backgrounds? If so, we invite you to join arenaflex as an Experienced Customer Experience Consultant – Remote (Dallas) and be part of a dynamic team that's revolutionizing the way people buy and sell cars.
About arenaflex
arenaflex has disrupted the auto industry by delivering honest, transparent, and high-integrity experiences that customers want and deserve. Our innovative approach to car buying and selling has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.
What You'll Do
As an Experienced Customer Experience Consultant – Remote (Dallas), you'll be the vital link between a customer's at-home and in-store experience, providing a simple and seamless process. Your responsibilities will include:
* Connecting with inbound customers online and over the phone to understand their needs and preferences
* Using your knowledge of arenaflex's inventory to guide customers towards vehicles that meet their needs
* Guiding customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
* Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
* Mentoring others as your skillset expands
* Achieving sales targets while providing an iconic customer experience
* Acquiring the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license
What You'll Get
As an Experienced Customer Experience Consultant – Remote (Dallas), you'll receive:
* An hourly rate of $18.00 - $26.70
* The opportunity to earn a performance-based sales incentive in addition to your hourly rate
* Comprehensive training to help you succeed in your role
* A dynamic and supportive work environment that encourages growth and development
* Opportunities to mentor and lead others as you expand your skillset
* A chance to be part of a team that's making a difference in the lives of customers and associates alike
What We're Looking For
We're seeking a highly motivated and customer-centric professional with:
* Sales and customer service experience, preferably in retail or a related field
* The ability to thrive in a fast-paced sales environment
* Good listening skills and a strong customer focus
* A high level of self-motivation to achieve performance goals
* Strong written and verbal communication skills
* The ability to learn and master new technologies; strong computer skills
* Open availability for shifts that may include nights, weekends, and holidays
* A willingness to shift schedules two times per year according to the needs of the business
* A hybrid role with a requirement for working on site one day per week
* A willingness to live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Why arenaflex?
arenaflex is a company that's committed to making a difference in the lives of our customers and associates. We're a FORTUNE 100 Best Companies to Work For, and we're recognized for our commitment to training and diversity. We offer a range of benefits, including:
* Paid sick, vacation, and holiday time
* Comprehensive training and development opportunities
* A dynamic and supportive work environment
* Opportunities to mentor and lead others
* A chance to be part of a team that's making a difference in the lives of customers and associates alike
How to Apply
If you're a motivated and customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Experience Consultant – Remote (Dallas) role at arenaflex. Please visit our careers website to learn more and submit your application.
Benefits and Perks
As an Experienced Customer Experience Consultant – Remote (Dallas) at arenaflex, you'll enjoy a range of benefits and perks, including: *Competitive Hourly Rate
*An hourly rate of $18.00 - $26.70, with opportunities to earn a performance-based sales incentive in addition to your hourly rate.
*Comprehensive Training and Development
*We'll provide you with comprehensive training to help you succeed in your role, including opportunities to learn and master new technologies.
*Dynamic and Supportive Work Environment
*You'll work in a dynamic and supportive environment that encourages growth and development, with opportunities to mentor and lead others.
*Opportunities for Advancement
*We're committed to helping every associate grow their career and achieve their best, at work and in their community.
*Recognition and Rewards
*You'll have the opportunity to earn recognition and rewards for your hard work and dedication, including a performance-based sales incentive.
Qualifications and Requirements
To be considered for the Experienced Customer Experience Consultant – Remote (Dallas) role at arenaflex, you'll need to meet the following qualifications and requirements: *Sales and Customer Service Experience
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- At least 1 year of sales and customer service experience, preferably in retail or a related field. *
- Experience working in a fast-paced sales environment. *
Communication and Interpersonal Skills
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- Strong written and verbal communication skills. *
- Ability to build rapport with people from diverse backgrounds. *
Technical Skills
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- Strong computer skills, including proficiency in Microsoft Office and other software applications. *
- Ability to learn and master new technologies. *
Availability and Flexibility
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- Open availability for shifts that may include nights, weekends, and holidays. *
- Willingness to shift schedules two times per year according to the needs of the business. *
- Ability to work a hybrid schedule with a requirement for working on site one day per week. *
Location
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- Must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location. *