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Job description: Division/Department AppOps SBU Location List PRF # Job Title MQ Level 3 Reports to No of position Stream : MQ Type of position: List Title List Level of MQ Admin List General Description Responsibilities :- - Adhering to SLAs - ITIL Processes awareness and adhering to - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Understanding of Multi-geo support environment - Responsible for building / maintaining a test environment - Responsible for strategizing a backup plan and test plan for failure scenario - Improves and maintains customer and employee satisfaction - Suggests new technologies and design changes - Monitoring and maintaining SLA requirements by the team members - Planning Backup/Restoration Strategy for 24x7 operation support - Suggesting patches/upgrades to maintain security level - Testing / Auditing/processes as required from time to time - Identify Skill gaps and plan for training / knowledge updating - Assist / Plan / Procedure in Data centre consolidation efforts - Perform H/W performance tuning and maintenance - Day-to-Day reporting analysis tasks - Vendor co-ordination followup Technical Requirements - Installing, configuring and maintaining MQ Infrastructure - Day to day MQ administration support tasks on Production servers Clustered environment - Implementation of MQ Patch, Security policies - Configuration for Workload management, High Availability systems using MQ Cluster and Veritas Cluster environment - Implementation of recovery, backup procedures - Perform Analysis of the MiddleWare Solution and recommend design improvements - Having advanced knowledge about MQ on various OS - UNIX (AIX, Solaris, Linux), windows, mainframe - Identify system performance bottleneck and fine tune the MQ Infrastructure for optimal performance - Development of system management routines for new projects (Ex. monitoring tools - Qpasa) - To work closely with development teams on the design and implementation of MiddleWare applications - Troubleshooting Escalated Technical issues related to middleware Infrastructure - Manage and assist the resolution of complex issues that span multiple Technologies and teams - Perform Analysis of the issues, prepare Root Cause Analysis and recommend solutions for improvements. - Capacity planning and fine tune system for optimal performance - Performance Management fine tuning - Experience in Disaster recovery planning, High availibility Design and Business continuity Soft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS word, Excel, MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL s value and its methodology Other Skills / Experience - Worked on Production systems - Understanding MQ concepts with hands on Experience - Experience with MQ Installation, Upgrades and Patching, Migration, Backup, Recovery - Exp Apply Job!