Experienced Customer Service & Sales Representative – Rolled Products North America Team

Are you a customer-focused individual with a passion for sales and a drive to succeed in a fast-paced environment? Do you thrive in a collaborative team setting where innovation and sustainability are at the forefront? Look no further than arenaflex, a leading provider of innovative products and technologies that advance sustainable solutions for a better world. As a Customer Service & Sales Representative on our Rolled Products North America Team, you will play a vital role in delivering exceptional customer experiences and driving sales growth. If you're a motivated and results-driven professional with excellent communication skills and a strong work ethic, we want to hear from you.

About arenaflex

arenaflex is a company that takes pride in its work and its innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities, and a culture that values and rewards employees on all levels of the organization.

Primary Responsibilities

As a Customer Service & Sales Representative, you will be responsible for: ### Administration Major Deliverables

• Administrative accuracy of customer POs – entering and verifying customer purchase orders
• Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually
• Provide the customer service department with first-level help chain assistance and instruction with PC/software-related questions
• Develop and maintain queries and other reports as required by the sales service unit
• Compile information for maintaining and distributing daily, weekly, and monthly reports
• Create/Maintain charts to track department metrics
• Perform pricing audits as required
• Tax-Exempt Certificate verification
• Responsible for accuracy of reports

### Customer Sales & Service Major Deliverables

• Manage the customer order cycle process. This includes, but is not limited to, bookings, standard order entry, scheduling, pricing
• Familiarization with personnel in sales and spaneting and the business unit
• Develop an understanding of the BU's flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders
• First responder to Cold Calls. Forward information to appropriate CSSR
• Review and Book Depot orders
• Supply agreement reviews (daily review)
• Enter and Book Rework/Replacement orders
• Enter and Book Scrap Orders

Training and Development

A comprehensive training program is offered to cover key aspects of the job. During the training program and the customer service role, you will need to quickly acquire, integrate, and use knowledge in a variety of areas, such as:

• Knowledge of administrative and advanced clerical procedures
• Excellent communication skills and the ability to tactfully, expeditiously, and professionally interact with internal and external customers
• PC skills are essential, e.g., Windows 10, MS Office Suite (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, AS400, Oracle, CRM, arenaflexDirect
• Understanding our product line and how it relates to our customer orders
• Navigating through multiple and complex computer systems used in the job, along with proficient keyboarding skills and attention to detail
• Understanding plant production processes and who are the appropriate plant contacts for different situations
• Understanding commercial policies and procedures and who are the appropriate commercial contacts for different situations
• Applying administrative procedures
• Ability to extract data from databases, understand the data, and correctly apply it to the processes

Essential Knowledge/Skills/Abilities

* Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Service Orientation — Actively looking for ways to help people
• Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Integrity — Job requires being honest and ethical
• Stress Tolerance — Job requires dealing calmly and effectively with high-stress situations
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Time Management — Managing one's own time and the time of others effectively
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong
• The Customer Service environment is fast-paced. The successful candidates need to be able to handle multiple tasks simultaneously and be receptive to customer's priorities

Requirements

* A High School Diploma or GED

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
• This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements

Exceptional Candidates

* An Associate's Degree

• Prior industrial/manufacturing customer service experience
• 3 years of progressive responsibility experience in a sales and customer service position

About arenaflex Corporation

arenaflex Corporation is a leading provider of aluminum sheet, plate, and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, and building and construction sectors. Building on more than a century of innovation, arenaflex helps to transform the way we fly, drive, and build.

Core Values

At arenaflex, we live our core values and commit to delivering sustainable value to our customers, our employees, our communities, and our stakeholders.

• Act With Integrity: We lead with respect, honesty, transparency, and accountability
• Safeguard our Future: We protect and improve the health and safety of our employees, communities, and environment
• Grow Stronger Together: We cultivate an inclusive and diverse culture that advocates for equity
• Earn Customer Loyalty: We build customer partnerships through best-in-class products and service
• Drive Operational Excellence: We pursue continuous improvement through innovation, agility, people development, and collaboration
• Create Value: We achieve success by generating and growing value for our stakeholders

United States EEO Statement

arenaflex Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you're a motivated and results-driven professional with a passion for customer service and sales, we encourage you to apply for this exciting opportunity to join our Rolled Products North America Team at arenaflex. Apply for this job