Experienced Medical Equipment Customer Service Representative – Patient Care and Support

At arenaflex, we are dedicated to providing high-quality medical products and services that empower patients to manage their health and treatment at home. As a national leader in the healthcare industry, we strive to make a positive impact on the lives of our patients and their families. Our team of passionate and compassionate professionals is committed to delivering exceptional customer care and support, and we are seeking a skilled and dedicated Medical Equipment Customer Service Representative to join our team.

Job Summary

As a Medical Equipment Customer Service Representative at arenaflex, you will play a vital role in ensuring that our patients receive the highest level of care and support. You will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies. You will work closely with patients, clients, and referral sources to ensure that their questions and concerns are processed in a timely manner. You will also be responsible for coordinating patient information, processing paperwork, and completing batch reports for UPS deliveries.

Essential Job Duties and Responsibilities

* Assists with updating respiratory grid

• Clears previous day’s route and checks all paperwork for accuracy and completeness
• Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Completes SOPs/CMNs and documents on tracking log
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Maintains referral log
• Monitors office supplies
• Prepares deposit for location on a weekly basis
• Prepares invoices for next day routes
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Provides service for all retail/walk-in equipment requests
• Provides technical assistance to customers
• Verifies Medicare, Medicaid, and private insurance coverage information
• Works with outside agencies to resolve customer issues
• May be required to cover on call, drive a company vehicle, and make deliveries to patient's homes
• Performs other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• Required Education and/or Experience:

+ High school diploma or GED equivalent, required

• Preferred Education and/or Experience:

+ Experience with medical equipment, preferred + Experience with medical billing practices and of billing reimbursement, preferred + Experience in medical field and administrative record management, preferred + One year of related work experience, preferred + Medical terminology, preferred

Skills and Competencies

* Accurately perform simple mathematical calculations

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Outlook, Word, and Excel
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet

Physical Demands

* Lift and carry office equipment at times

• Requires lifting (minimum of 35 pounds) and transporting of patient equipment
• May be required to cover on call, drive a company vehicle, and make deliveries to patient's homes
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

At arenaflex, we offer a comprehensive benefits package that includes:

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and supportive work environment that fosters growth and development. We offer a range of career growth opportunities, including training and development programs, mentorship, and promotions from within. Our team is passionate about making a difference in the lives of our patients and their families, and we are seeking like-minded individuals to join our team.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job