Experienced Pharmacy Customer Service Associate - Amazon Store

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join our team at arenaflex as an Experienced Pharmacy Customer Service Associate in our Amazon Store. At arenaflex, we are committed to making health and happiness simpler, easier, and within reach for our customers. As a Pharmacy Customer Service Associate, you will play a critical role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are a motivated and customer-focused individual who is passionate about healthcare and pharmacy, we encourage you to apply for this exciting opportunity.

Job Responsibilities/Tasks

As a Pharmacy Customer Service Associate, you will be responsible for:

• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Taking customers to OTC aisle when possible to assist in locating products
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assisting pharmacists in scheduling and maintaining work flow
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assisting in stock rotation, using the first in, first out method and restock outs
• Having working knowledge of store systems and store equipment
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assumming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers
• Completing special assignments and other tasks as assigned

Training & Personal Development

As a Pharmacy Customer Service Associate, you will have the opportunity to earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. You will also attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. We encourage our team members to maintain knowledge and skill in healthcare and pharmacy, including the latest news and developments.

Essential and Preferred Qualifications

To be successful in this role, you will need to possess:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications
• Prefer good computer skills
• Prefer the knowledge of store inventory control
• Prefer PTCB certification

Work Environment and Company Culture

At arenaflex, we are committed to creating a welcoming and inclusive environment where our team members can excel in their careers. We offer a supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members, and the communities we all call home.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education

How to Apply

If you are a motivated and customer-focused individual who is passionate about healthcare and pharmacy, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.

Note

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here [insert URL]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [insert URL]. Apply for this job